01
TRCD-26-06794
Veeva Analyst
This is a remote, contract Veeva Vault CTMS Analyst role supporting live production systems for pharma, biotech, and life sciences sponsors, including big pharma clients. The core requirements are hands-on post-go-live CTMS support, functional and administrative configuration, incident and release management, CSV/GxP compliance, integration and data support, and strong requirements and stakeholder skills. Veeva Clinical suite exposure, Veeva certifications, Vault Loader or API experience, legacy CTMS migration, ITIL, and audit support are advantageous. The requested experience is 4–5 years, while the description also states 3–5 years; this analysis uses the more specific 4–5-year structured input as the target band. The role is fully remote in India, requires immediate availability and UAN/Form 16, and works 1:00 PM–10:00 PM IST.
Position summary
- Location
- India
- Workplace
- Remote
- Employment
- Contract
- Experience
- Minimum 4 years and Maximum 5 years
Role overview
Why This Role Matters.
This is a remote, contract Veeva Vault CTMS Analyst role supporting live production systems for pharma, biotech, and life sciences sponsors, including big pharma clients. The core requirements are hands-on post-go-live CTMS support, functional and administrative configuration, incident and release management, CSV/GxP compliance, integration and data support, and strong requirements and stakeholder skills. Veeva Clinical suite exposure, Veeva certifications, Vault Loader or API experience, legacy CTMS migration, ITIL, and audit support are advantageous. The requested experience is 4–5 years, while the description also states 3–5 years; this analysis uses the more specific 4–5-year structured input as the target band. The role is fully remote in India, requires immediate availability and UAN/Form 16, and works 1:00 PM–10:00 PM IST.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Troubleshoot user issues across studies, sites, monitoring visits, milestones and issue management.
03
Investigate and resolve workflow failures, stuck tasks and access or permission issues.
04
Perform root-cause analysis on repeat incidents and drive permanent fixes.
05
Escalate product defects to Veeva Support and manage vendor escalations through to closure.
06
Report ticket volumes, SLA performance and top issues to client stakeholders.
07
Manage users, roles, security profiles, permission sets and sharing settings in line with access SOPs.
08
Maintain security configuration and support periodic user access reviews.
09
Configure and maintain workflows, object and document lifecycles, document types and metadata.
10
Set up and maintain notifications, picklists, page layouts and other routine configuration.
11
Maintain CTMS master data such as studies, study countries, sites, milestone templates and monitoring visit templates.
12
Review release notes for Veeva's three general releases each year and assess impact on client configuration and processes.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Veeva Vault CTMS
Required
02
Vault CTMS
Required
03
Veeva Clinical Operations
Required
04
eTMF
Required
05
Study Start-Up
Required
06
Site Connect
Required
07
Site Payments
Required
08
ServiceNow
Required
09
Jira Service Management
Required
10
JSM
Required
11
Vault Loader
Required
12
Vault API
Required
13
API troubleshooting
Required
14
GxP
Required
15
21 CFR Part 11
Required
16
GAMP 5
Required
17
CSV
Required
18
URS
Required
19
FRS
Required
20
RTM
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Veeva Vault CTMS functional knowledge of studies, sites, monitoring visits, milestones, issue and protocol deviation management, enrollment tracking, and trial oversight
Veeva Vault administration of users, roles, security, workflows, lifecycles, document types, metadata, notifications, reports, and dashboards
Production support including L1/L2/L3 incident, problem, and service request management against SLAs using ITSM tools such as ServiceNow or Jira Service Management
Release management and testing including impact analysis, sandbox and regression testing, test scripts, defect management, and UAT coordination
Computer system validation under GxP, 21 CFR Part 11, and GAMP 5, including change control, URS/FRS/RTM updates, periodic reviews, and Good Documentation Practice
Integration and data support including interface and job monitoring, data reconciliation, and basic API troubleshooting
Requirements analysis and documentation including user stories, acceptance criteria, functional specifications, process flows, and knowledge articles
Client-facing stakeholder management, user training, and workshop facilitation
Agile/Scrum ways of working, planning, organisation, and follow-through
Hands-on post-go-live Veeva Vault CTMS support in an AMS or managed services setup, including big pharma client support
3–5 years of Business Analyst experience on Veeva Vault CTMS, with the target band stated elsewhere as 4–5 years
Degree in life sciences, pharmacy, IT, or a related field
Immediate availability for remote work in India, with UAN/Form 16
Preferred
Nice to Have
Veeva Vault CTMS, Clinical Operations, or Vault Administrator certification
Exposure to Veeva eTMF, Study Start-Up, Site Connect, or Site Payments
Vault Loader, data loads, or Vault API experience
Experience migrating from a legacy CTMS such as Siebel
ITIL Foundation or similar service management certification
Experience supporting CTMS regulatory inspections or client audits
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Veeva Analyst
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