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TRCI-26-06363
User Support Technician
This is a contract User Support Technician role supporting a Digital Workplace environment in Brussels, with advanced L2/L3 responsibility for complex endpoint, identity, access, Microsoft 365, and workplace incidents and requests. The core requirements include Windows 11, Intune, Entra ID, Active Directory and Group Policy, enterprise ITSM, SCCM, incident analysis, and change or deployment coordination. The role targets an experienced professional with 8–10 years of relevant experience and requires fluent English; French and/or Dutch is described as an asset, although the opening language line could imply a stronger requirement. PowerShell and Microsoft Graph automation, AI-enabled support, and endpoint analytics are valued, with onsite support required when needed. The work mode is not specified, and the role involves coordination with Workplace, Infrastructure, Security, Network, and Application teams.
Position summary
- Location
- Belgium
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 8 years and Maximum 10 years
Role overview
Why This Role Matters.
This is a contract User Support Technician role supporting a Digital Workplace environment in Brussels, with advanced L2/L3 responsibility for complex endpoint, identity, access, Microsoft 365, and workplace incidents and requests. The core requirements include Windows 11, Intune, Entra ID, Active Directory and Group Policy, enterprise ITSM, SCCM, incident analysis, and change or deployment coordination. The role targets an experienced professional with 8–10 years of relevant experience and requires fluent English; French and/or Dutch is described as an asset, although the opening language line could imply a stronger requirement. PowerShell and Microsoft Graph automation, AI-enabled support, and endpoint analytics are valued, with onsite support required when needed. The work mode is not specified, and the role involves coordination with Workplace, Infrastructure, Security, Network, and Application teams.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Use a solid working knowledge of Microsoft Intune to troubleshoot endpoint incidents, identify configuration or compliance issues, and support resolution with the responsible teams.
03
Use a solid working knowledge of Microsoft Entra ID to troubleshoot identity, authentication, access, and device-registration issues and help identify their root cause.
04
Identify and implement practical AI-enabled use cases for support, knowledge management, incident analysis, self-service, and operational efficiency, with appropriate security and governance.
05
Support changes, deployments, migrations, and complex incidents across Workplace, Infrastructure, Security, Network, and Application teams.
06
Be a strong team player who collaborates openly, takes proactive ownership, and contributes with a positive, solution-oriented mindset.
07
Maintain clear technical documentation and contribute to continuous improvement in complex and controlled environments.
08
Reliable day-to-day system engineering support for the Digital Workplace environment, including resolution of complex L2/L3 incidents and service requests.
09
Effective troubleshooting and issue identification for endpoint, application, configuration, and compliance incidents involving Microsoft Intune, with clear escalation to the responsible teams when required.
10
Effective troubleshooting and root-cause support for identity, authentication, access, conditional access, and device-registration incidents involving Microsoft Entra ID.
11
Reusable PowerShell, Microsoft Graph, and workflow automations that reduce manual work and improve the reliability of Digital Workplace operations.
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Practical AI-enabled solutions for support, knowledge management, incident analysis, and self-service, implemented with appropriate security and governance.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Windows 11
Required
02
Windows endpoint
Required
03
Microsoft 365
Required
04
M365
Required
05
Microsoft Intune
Required
06
Intune
Required
07
Microsoft Entra ID
Required
08
Entra ID
Required
09
Azure AD
Required
10
Microsoft Active Directory
Required
11
AD
Required
12
Group Policy
Required
13
GPO
Required
14
Group Policy Management
Required
15
Microsoft Configuration Manager
Required
16
SCCM
Required
17
Microsoft Endpoint Configuration Manager
Required
18
MECM
Required
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ServiceNow
Required
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ITSM
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
8–10 years of relevant experience in enterprise workplace or user support
Advanced L2/L3 troubleshooting for Windows 11 endpoints and Digital Workplace incidents
Working knowledge of Microsoft Intune for endpoint configuration and compliance troubleshooting
Working knowledge of Microsoft Entra ID for authentication, access, Conditional Access, and device registration troubleshooting
Microsoft Active Directory and Group Policy analysis, testing, and deployment
Microsoft 365 workplace support
ServiceNow or another enterprise ITSM solution, including incident and request management
Microsoft Configuration Manager (SCCM) familiarity
Complex incident analysis, root-cause support, and identification of recurring issues
Change and deployment coordination, technical documentation, and communication across technical teams
Fluent English
Preferred
Nice to Have
French and/or Dutch language skills
PowerShell scripting and operational automation
Microsoft Graph and workflow automation
AI-assisted support, knowledge management, incident analysis, or self-service, with appropriate security and governance
Endpoint analytics and emerging Digital Workplace technologies
Coaching and supporting less experienced colleagues
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for User Support Technician
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