TRCI-26-06842

Technical Service Manager (TSM)

This contract role manages technical service delivery and critical customer escalations for SAP cloud operations, supporting customers’ Intelligent Enterprise transformation. The core requirements are 9+ years of SAP BASIS experience, working knowledge of hyperscalers, multicloud integration, networking and virtualization, and at least 5 years in customer-facing escalation and executive relationship management. The role also calls for fluent Bahasa Indonesia, professional English, technical project management, and basic AI understanding; SAP certification is preferred. The stated experience range is 9–12 years, while the description specifies 9+ years of SAP BASIS and 5+ years of customer-facing experience. The person will be based in Indonesia, travel for on-site visits in Jakarta and elsewhere in the country, work across APAC teams, and is expected to join as soon as possible; the specific work arrangement is not stated.

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Position summary

Location: Indonesia
Workplace: On-site
Employment: Contract
Experience: Minimum 9 years and Maximum 12 years

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Role overview

Why This Role Matters.

Your Impact

Deliver Enterprise Value

Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.

Collaboration

Work Across Teams

Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.

Growth

Learn Continuously

Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.

Career Path

Grow With Ubique

Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.

Responsibilities

What You'll Be Doing.

Every role at Ubique contributes directly to solving meaningful business challenges for our clients.

Language and communication: Fluent Bahasa Indonesia and professional English, able to explain complex technical topics clearly to both technical and executive audiences and to run escalation calls in the customer’s own language.

Technical expertise: 9+ years of SAP BASIS experience (SAP certification preferred), with working knowledge of hyperscale's, multi-cloud integration, networking and virtualization (load balancers, VMs) and Basic understanding on AI topics.

Customer and escalation management: 5+ years of customer-facing experience, with proven de-escalation, conflict resolution and executive-level relationship management for critical accounts.

Delivery and collaboration: Strong technical project management, an analytical, solution-focused mindset, and the ability to work under pressure with other supporting role and cross-cultural delivery teams across APAC

Local presence and value advocacy: Understanding of Indonesian business culture, willingness to travel for on-site visits in Jakarta and across Indonesia, and the ability to position value-added SAP Global cloud operations offerings and support customers’ Intelligent Enterprise transformation.

Expected to join as soon as possible

Technology stack

Tools & Technologies.

The platforms and technologies you'll use to build modern, enterprise-grade solutions.

SAP BASIS

Required

SAP Basis administration

Required

SAP system operations

Required

SAP Global cloud operations

Required

SAP cloud operations

Required

SAP Intelligent Enterprise

Required

hyperscaler

Required

hyperscale cloud

Required

multicloud

Required

multi-cloud

Required

cloud integration

Required

networking

Required

load balancer

Required

load balancing

Required

virtualization

Required

virtual machine

Required

VM

Required

AI

Required

artificial intelligence

Required

technical service management

Required

Requirements

Skills & Experience.

We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.

Essential

Required Qualifications

9+ years of SAP BASIS experience

Fluent Bahasa Indonesia and professional English, including explaining technical topics and leading customer escalation calls

Working knowledge of hyperscalers, multicloud integration, networking, and virtualization, including load balancers and virtual machines

Basic understanding of AI topics

5+ years of customer-facing experience, including de-escalation, conflict resolution, and executive-level relationship management

Technical project management, analytical and solution-focused problem solving, and collaboration with cross-cultural APAC delivery teams under pressure

Understanding of Indonesian business culture and willingness to travel for on-site visits in Jakarta and across Indonesia

Ability to advocate for SAP Global cloud operations offerings and support Intelligent Enterprise transformation

Preferred

Nice to Have

SAP certification

What you'll gain

More Than Just A Job.

We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.

Global Exposure

Collaborate with international clients and multicultural teams on enterprise programmes.

Continuous Learning

Expand your expertise through mentoring, certifications and hands-on project experience.

Career Growth

Take ownership, develop leadership skills and grow your consulting career over time.

Flexible Working

Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.

People First

Join a supportive culture where collaboration, respect and long-term relationships come first.

Enterprise Projects

Work on meaningful technology initiatives for leading organisations across industries.

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