01
TRCI-26-06835
Technical Service Manager (TSM)
This contract role is the customer-facing technical owner of SAP production operations, coordinating internal delivery teams and vendors to keep the SAP run state stable and improve service quality. The core requirements are hands-on production SAP Basis and HANA administration, operational troubleshooting, HA/DR and backup readiness, ITIL service management, and leadership of complex incidents and service reviews. SAP cloud or managed-hosting exposure is expected; migration experience and SAP, hyperscaler, or ITIL certifications are advantageous rather than required. The experience band is 5–8 years of hands-on SAP Basis operations, with 3+ years in a customer-facing service-management, account-management, or technical-lead capacity; these periods may overlap. The location is Europe and the employment type is contract, but no specific country, work mode, or travel expectations are stated.
Position summary
- Location
- Europe
- Workplace
- Remote
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 8 years
Role overview
Why This Role Matters.
This contract role is the customer-facing technical owner of SAP production operations, coordinating internal delivery teams and vendors to keep the SAP run state stable and improve service quality. The core requirements are hands-on production SAP Basis and HANA administration, operational troubleshooting, HA/DR and backup readiness, ITIL service management, and leadership of complex incidents and service reviews. SAP cloud or managed-hosting exposure is expected; migration experience and SAP, hyperscaler, or ITIL certifications are advantageous rather than required. The experience band is 5–8 years of hands-on SAP Basis operations, with 3+ years in a customer-facing service-management, account-management, or technical-lead capacity; these periods may overlap. The location is Europe and the employment type is contract, but no specific country, work mode, or travel expectations are stated.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Own technical service governance for the SAP run state: track SLAs and KPIs (availability, incident response and resolution times, backup success), run operational and service reviews, and drive improvement plans.
03
Manage technical escalations and major incidents: lead technical triage with Basis, HANA, and infrastructure teams, keep stakeholders informed, and drive timely resolution.
04
Run problem management and root cause analysis (RCA) for recurring or high-impact incidents, and track corrective actions to closure.
05
Oversee system health: availability, performance, capacity, batch jobs, and interfaces, using SAP Solution Manager, Cloud ALM, Focused Run, or equivalent, and act on EarlyWatch Alert findings.
06
Plan and coordinate changes and maintenance windows: support package stacks, kernel updates, HANA and OS patching, SAP security notes, and transport and release management, with minimal downtime.
07
Manage capacity and lifecycle: track growth in HANA memory, disk, and CPU, SAP maintenance end dates, and OS and database compatibility, and flag risks early.
08
Make sure HA/DR is ready: check backup and restore results, plan failover and DR tests, and follow up on findings.
09
Support security and compliance in operations: security patching, certificate and licence renewals, access hardening, and audit evidence.
10
Coordinate across SAP Basis, infrastructure, cloud, network, security, database, and application teams, as well as third-party vendors and SAP Support, including follow-up on SAP messages.
11
Maintain operational documentation such as runbooks, handover notes, and knowledge articles, and support onboarding, transition, and handover into steady-state operations.
12
Support technical planning for migrations and transformations that affect the operated landscape (see Good to Have).
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
SAP Basis
Required
02
SAP NetWeaver
Required
03
ABAP
Required
04
Java stack
Required
05
SAP S/4HANA
Required
06
SAP ECC
Required
07
SAP BW
Required
08
SAP PI/PO
Required
09
SAP HANA
Required
10
HANA System Replication
Required
11
SAP Solution Manager
Required
12
SAP Cloud ALM
Required
13
SAP Focused Run
Required
14
EarlyWatch Alert
Required
15
STMS
Required
16
CTS
Required
17
SUM
Required
18
DMO
Required
19
SAP RISE
Required
20
Fiori
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Hands-on SAP Basis administration of production landscapes, including NetWeaver ABAP/Java, S/4HANA, ECC, BW, and PI/PO
SAP HANA administration, including backup and recovery, System Replication, patching, and performance analysis
Day-to-day SAP operations, including kernel and support package updates, STMS/CTS transports, client administration, system copies and refreshes, jobs, spool, RFC, and interfaces
SAP technical troubleshooting and performance analysis using standard administration tools
Monitoring, backup, high availability, and disaster recovery operations, including replication and failover testing
ITIL-based service management, including Incident, Problem, Change, and Service Level Management
Technical incident and escalation leadership, including P1 coordination and cross-functional resolution
Customer-facing service governance, operational KPI/SLA reporting, stakeholder management, and clear technical communication
Exposure to SAP workloads on a hyperscaler or in a managed hosting environment
5–8 years of hands-on SAP Basis experience in production operations and 3+ years in a customer-facing technical service, account management, or technical lead role
Preferred
Nice to Have
Support for SAP migrations to cloud or managed environments, including system copies, DMO with SUM, S/4HANA conversion, SAP RISE, or data-center-to-cloud moves
Understanding of migration lifecycle, cutover, validation, hypercare, rollback, and transition to steady-state operations
Ability to review migration operational readiness, including sizing, monitoring, backup, HA/DR, access, and integration dependencies
SAP technology certification, such as SAP HANA or SAP system administration
Hyperscaler SAP specialty certification, such as AWS or Azure
ITIL certification
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
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