01
TRFI-26-06603
Support Lead
This contract role is an Application Support Lead position responsible for the day-to-day stability and availability of critical business applications, while leading L2/L3 support operations and coordinating with development, infrastructure, vendors, and business stakeholders. The core requirements are 10–12+ years of application or production support experience, ITIL-based incident/problem/change/release practices, major-incident leadership, SQL troubleshooting, Linux/Unix and scripting, modern application architecture, cloud support, monitoring/observability, and ITSM tooling. Agile/Scrum and CI/CD exposure are preferred, as are Hospital Information Systems (HIS) experience and familiarity with the iMED product domain. The description asks for 10–12+ years, while the structured input specifies 10–14 years; this analysis preserves both as a range to verify during screening. The location is Bonn, Germany, the employment type is contract, and no onsite, hybrid, or remote work arrangement is specified.
Position summary
- Location
- Germany
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 10 years and Maximum 14 years
Role overview
Why This Role Matters.
This contract role is an Application Support Lead position responsible for the day-to-day stability and availability of critical business applications, while leading L2/L3 support operations and coordinating with development, infrastructure, vendors, and business stakeholders. The core requirements are 10–12+ years of application or production support experience, ITIL-based incident/problem/change/release practices, major-incident leadership, SQL troubleshooting, Linux/Unix and scripting, modern application architecture, cloud support, monitoring/observability, and ITSM tooling. Agile/Scrum and CI/CD exposure are preferred, as are Hospital Information Systems (HIS) experience and familiarity with the iMED product domain. The description asks for 10–12+ years, while the structured input specifies 10–14 years; this analysis preserves both as a range to verify during screening. The location is Bonn, Germany, the employment type is contract, and no onsite, hybrid, or remote work arrangement is specified.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Manage shift schedules, on-call rotations, and resource allocation to ensure 24/7/365 or follow-the-sun operational coverage where required.
03
Set clear performance objectives, conduct regular 1-on-1s, and support technical upskilling and career development for team members.
04
Manage vendor and partner relationships for third-party tools, applications, or outsourced support tiers.
05
Serve as an escalation point for critical (Severity 1 / Severity 2) application issues and service outages.
06
Facilitate crisis calls and bridge communications during outages, coordinating with infrastructure, DevOps, development, and external vendors to expedite restoration.
07
Deliver timely and professional stakeholder communication to business executives, internal users, and end customers during major incidents.
08
Ensure strict adherence to defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
09
Lead thorough post-incident reviews (PIRs) and root cause investigations for recurring or critical defects.
10
Partner with product and software development teams to prioritize permanent bug fixes, code enhancements, and tech-debt remediation in development backlogs.
11
Identify operational bottlenecks and implement preventative measures to reduce ticket volume and recurrence.
12
Participate in Change Advisory Board (CAB) reviews to evaluate the operational risks of proposed software releases, system patches, and infrastructure updates.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
SQL
Required
02
PostgreSQL
Required
03
MySQL
Required
04
Oracle Database
Required
05
Microsoft SQL Server
Required
06
Linux
Required
07
Unix
Required
08
Bash
Required
09
Python
Required
10
PowerShell
Required
11
Microservices
Required
12
REST API
Required
13
SOAP
Required
14
Kafka
Required
15
RabbitMQ
Required
16
HTTP
Required
17
HTTPS
Required
18
DNS
Required
19
TCP/IP
Required
20
AWS
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
10–12+ years of hands-on application support, production support, or IT service operations experience
Team leadership for L2/L3 support and operational coverage
Incident and major-incident management, escalation coordination, and SLA/OLA adherence
ITIL incident, problem, change, and release management knowledge
Problem management, post-incident reviews, and root cause analysis
Complex SQL querying and optimization for relational database troubleshooting
Linux/Unix shell familiarity and scripting with Bash, Python, or PowerShell
Working knowledge of multi-tier web architectures, microservices, REST/SOAP APIs, message queues, and network protocols
Experience supporting applications in cloud environments
Hands-on application monitoring, alerting, and logging
Proficiency with enterprise ITSM or ticketing tools
Preferred
Nice to Have
ITIL Foundation or higher certification
Agile/Scrum delivery environment experience
CI/CD pipeline exposure, including Jenkins, GitLab CI, or GitHub Actions
Hospital Information Systems (HIS) product-domain experience
iMED product-domain expertise
Strong crisis communication and ability to explain technical issues in business terms
Experience with named databases, cloud providers, observability platforms, and ITSM products listed in the description
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Support Lead
One page, about two minutes. We only ask for what we actually need to have a first conversation.