TRPD-26-05000

SRE / DevOps Operations Support Lead (API Adoption & ITSM)

Hire a senior SRE/DevOps Operations Support Lead (7–9 years) to own Tier-2 support and reliability for telematics REST APIs and related data-sharing programs. The role leads incident response and escalations, drives root-cause analysis and postmortems, improves observability and SLO/SLA/SLI adherence, and streamlines ITSM processes in ServiceNow. Strong AWS infrastructure expertise, CI/CD, Docker and container orchestration (ECS/Kubernetes), monitoring (Prometheus/Grafana/AppDynamics/CloudWatch/ThousandEyes), and hands-on coding (Java/Python/scripting) are required, along with stakeholder communication and people leadership.

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Position summary

Location: India
Workplace: On-site
Employment: Full Time
Experience: Minimum 7 years and Maximum 9 years

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Role overview

Why This Role Matters.

Your Impact

Deliver Enterprise Value

Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.

Collaboration

Work Across Teams

Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.

Growth

Learn Continuously

Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.

Career Path

Grow With Ubique

Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.

Responsibilities

What You'll Be Doing.

Every role at Ubique contributes directly to solving meaningful business challenges for our clients.

Define and document business features and requirements for new telematics API capabilities and enhancements.

Develop business cases and requirements to address recurring API issues and improve overall API reliability and customer experience.

Lead and coordinate Field Follow Programs for new API endpoints, features, and functionality launches, ensuring successful adoption and feedback collection.

Drive continuous process improvement initiatives for support operations, enhancing efficiency, service quality, and stakeholder satisfaction.

Manage customer and dealer communications related to API adoption activities, feature releases, updates, and support initiatives.

Analyze technical issues, identify root causes, and collaborate with cross-functional teams to develop effective solutions.

Provide consulting and guidance on API utilization to support business requirements, integration strategies, and customer use cases.

Oversee day-to-day API Adoption team support operations, ensuring timely resolution of inquiries and issues.

Manage ticket assignments, monitor service levels, and ensure SLA compliance within ServiceNow.

Lead project management activities and coordinate business approvals for Dealer and Customer Snowflake data-sharing initiatives.

Develop and manage the overall business sign-off framework and governance process for Vision Link Snowflake data-sharing programs.

Act as Tier 2 (T2) Support lead for API service disruptions and outages, managing escalations, stakeholder communications, and resolution coordination.

Technology stack

Tools & Technologies.

The platforms and technologies you'll use to build modern, enterprise-grade solutions.

AWS

Required

EC2

Required

S3

Required

VPC

Required

Route 53

Required

RDS

Required

CloudFormation

Required

DynamoDB

Required

Lambda

Required

CloudWatch

Required

IAM

Required

Certificate Manager

Required

ELB

Required

EBS

Required

ECS

Required

CloudFront

Required

WAF

Required

SQS

Required

SNS

Required

SES

Required

Requirements

Skills & Experience.

We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.

Essential

Required Qualifications

7–9 years experience in DevOps/Operations Support, SRE, and/or application development teams

AWS (EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB, Lambda, CloudWatch/logging, IAM, ACM, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES)

CI/CD experience (any platform)

Hands-on programming/scripting (Java and/or Python and/or scripting languages)

Infrastructure fundamentals (routers, load balancers, compute, storage, networks, cloud products, container systems)

Monitoring/observability tools (Prometheus, Grafana, AppDynamics, CloudWatch, ThousandEyes)

Docker and container orchestration (ECS or Kubernetes)

Configuration management / IaC (Ansible/Puppet/Chef/PowerShell or Terraform)

Production troubleshooting, root cause analysis, postmortems

ITSM and incident response; ServiceNow; SLA management

ITIL knowledge/process (ITIL Foundation v3 preferred)

SRE mindset (reduce toil, automate repetitive tasks, improve reliability)

Ability to monitor/troubleshoot production for performance, scalability, reliability; work with developers to fix bugs/bottlenecks

Stakeholder communication and coordination; ability to work across engineering/product/operations

People management / mentoring Tier-2 team; task prioritization and incident closure

Preferred

Nice to Have

Azure cloud knowledge

ELK stack monitoring/logging

RESTful API understanding; API Gateway experience (Apigee or similar)

Tools: Git, Bitbucket, Jira, Jenkins, Sonar, Splunk, Maven, AIM and/or continuous delivery tools

Experience supporting API adoption programs / field follow programs

Experience with Snowflake data-sharing governance/sign-off frameworks

What you'll gain

More Than Just A Job.

We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.

Global Exposure

Collaborate with international clients and multicultural teams on enterprise programmes.

Continuous Learning

Expand your expertise through mentoring, certifications and hands-on project experience.

Career Growth

Take ownership, develop leadership skills and grow your consulting career over time.

Flexible Working

Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.

People First

Join a supportive culture where collaboration, respect and long-term relationships come first.

Enterprise Projects

Work on meaningful technology initiatives for leading organisations across industries.

Apply

Apply for SRE / DevOps Operations Support Lead (API Adoption & ITSM)

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