01
TRPD-26-04574
Social Media Customer Support & Online Sales Executive (WhatsApp/Instagram)
Hire a permanent, Kolkata-based customer support and online sales executive (2–7 years overall; role asks 1–4 years relevant) to manage customer queries on WhatsApp and Instagram, drive online conversions, recover abandoned carts, confirm COD orders to reduce RTO, track payments, coordinate returns/alterations, update RTS status in the system, and share weekly performance reports. The role needs strong English & Hindi communication (Bengali is a plus), high responsiveness, strong follow-up discipline, and a sales-oriented, customer-first mindset with cross-team coordination (sales/warehouse/logistics).
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Full Time
- Experience
- Minimum 2 years and Maximum 7 years
Role overview
Why This Role Matters.
Hire a permanent, Kolkata-based customer support and online sales executive (2–7 years overall; role asks 1–4 years relevant) to manage customer queries on WhatsApp and Instagram, drive online conversions, recover abandoned carts, confirm COD orders to reduce RTO, track payments, coordinate returns/alterations, update RTS status in the system, and share weekly performance reports. The role needs strong English & Hindi communication (Bengali is a plus), high responsiveness, strong follow-up discipline, and a sales-oriented, customer-first mindset with cross-team coordination (sales/warehouse/logistics).
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Respond to all customer queries on WhatsApp & Instagram promptly and professionally
03
Abandoned Cart Recovery
04
Follow up with customers to recover abandoned carts and improve conversion rates
05
Online Sales Conversion
06
Engage with customers, recommend products, and close sales through personalized interaction
07
COD Order Confirmation
08
Call and confirm COD orders before dispatch to reduce RTO
09
Payment Tracking
10
Track and update all payments received via website and WhatsApp
11
Returns & Alterations
12
Coordinate return pickups and manage alteration requests efficiently
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01WhatsApp
Required
02Instagram
Required
03
CRM
Required
04
COD
Required
05
RTO
Required
06
RTS
Required
07
abandoned cart
Required
08
online sales
Required
09
payment tracking
Required
10
returns management
Required
11
order management
Required
12
weekly reporting
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Customer query handling on WhatsApp and Instagram
CRM / online sales / customer handling experience
Sales conversion via chat (product recommendation, objection handling, closing)
Abandoned cart follow-up and recovery
COD order confirmation calling and RTO reduction focus
Payment tracking and status updates
Returns pickup coordination and alteration request handling
Order status updates (e.g., Ready-to-Ship/RTS) in a system
Weekly reporting on sales/conversions/returns/customer interactions
Strong communication in English and Hindi
Ability to handle multiple chats and follow-ups daily
Coordination with sales, warehouse, and logistics teams
Preferred
Nice to Have
Bengali language
Interest/experience in fashion, luxury, or D2C brands
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Social Media Customer Support & Online Sales Executive (WhatsApp/Instagram)
One page, about two minutes. We only ask for what we actually need to have a first conversation.