TRCI-26-04654

ServiceNow Workflow Architect (ITSM/HRSD/SPM/IRM/CMDB)

Contract ServiceNow Architect role in Amsterdam for an 8+ year professional services/consulting profile who can lead platform architecture across multiple ServiceNow workflows (ITSM, HRSD, SPM, IRM, CMDB/CSM). The architect will define instance strategy, governance and operating model, integrations and API patterns, CMDB architecture, and platform best practices to improve instance health and reduce technical debt. The role is customer-facing (executives, platform owners, enterprise architects, delivery teams) and supports pre-sales scoping/estimations while translating business outcomes into roadmaps and architectural blueprints.

Apply for this role See all roles

Position summary

Location: Netherlands
Workplace: On-site
Employment: Contract
Experience: Minimum 8 years and Maximum 10 years

Apply now

Role overview

Why This Role Matters.

Your Impact

Deliver Enterprise Value

Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.

Collaboration

Work Across Teams

Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.

Growth

Learn Continuously

Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.

Career Path

Grow With Ubique

Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.

Responsibilities

What You'll Be Doing.

Every role at Ubique contributes directly to solving meaningful business challenges for our clients.

Workflow ITSM / HRSD / SPM / IRM / CMDB / CSMCertifications CMA/CTA preferred, Certified ServiceNow Professional Technical Skills Architecture, instance strategy, governance, integrations, CMDB, Flow Designer, APIs, enterprise patterns

Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation

Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members

Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)

Develop relationships with CoE and business leaders to understand ServiceNows role in digital transformation

Translate business goals and outcomes into customer roadmap and architectural blueprints

Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard

Manage technical governance and delivery operating model

Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices

Support the sales effort by scoping and estimating the engagement and change orders

Be an active contributor of leading practices and expertise related to the ServiceNow platformQualifications

8+ years of progressive experience in professional services or equivalent

Technology stack

Tools & Technologies.

The platforms and technologies you'll use to build modern, enterprise-grade solutions.

ServiceNow

Required

ITSM

Required

HRSD

Required

SPM

Required

IRM

Required

CMDB

Required

CSM

Required

Flow Designer

Required

APIs

Required

Integrations

Required

Instance strategy

Required

Governance

Required

Enterprise architecture

Required

Technical debt

Required

Instance health

Required

Leading practices

Required

CoE

Required

Digital transformation

Required

Cloud applications

Required

AI

Required

Requirements

Skills & Experience.

We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.

Essential

Required Qualifications

ServiceNow platform architecture

Workflow architecture across ITSM

Workflow architecture across HRSD

Workflow architecture across SPM

Workflow architecture across IRM

CMDB architecture and governance

Instance strategy and platform governance

Integrations and enterprise integration patterns

APIs (design/consumption)

Flow Designer

Enterprise architecture collaboration

Technical governance / delivery operating model

Instance health / technical debt reduction / leading practices

Customer-facing consulting (executive and technical stakeholders)

Scoping and estimation for engagements/change orders

Preferred

Nice to Have

CSM (Customer Service Management) workflow knowledge

ServiceNow certifications (CMA/CTA preferred)

Certified ServiceNow Professional (any relevant track)

Management consulting background (explicitly highlighted)

Cloud application technology experience

Large program architecture/design leadership

Experience leveraging or integrating AI into work processes/decision-making/problem-solving

Center of Excellence (CoE) engagement and operating model experience

What you'll gain

More Than Just A Job.

We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.

Global Exposure

Collaborate with international clients and multicultural teams on enterprise programmes.

Continuous Learning

Expand your expertise through mentoring, certifications and hands-on project experience.

Career Growth

Take ownership, develop leadership skills and grow your consulting career over time.

Flexible Working

Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.

People First

Join a supportive culture where collaboration, respect and long-term relationships come first.

Enterprise Projects

Work on meaningful technology initiatives for leading organisations across industries.

Apply

Apply for ServiceNow Workflow Architect (ITSM/HRSD/SPM/IRM/CMDB)

One page, about two minutes. We only ask for what we actually need to have a first conversation.