01
ServiceNow
Required
TRCD-26-04358
ServiceNow ITSM Consultant (Lead)
Lead end-to-end ServiceNow ITSM implementations and enhancements, including requirements gathering, workflow/module configuration, integrations with third-party systems, UAT support, and technical documentation. The role requires strong ITSM/ITIL process knowledge, hands-on ServiceNow configuration and customization, and integration skills using JavaScript and REST APIs, along with stakeholder management and platform governance practices. Contract role based in Bengaluru with senior-level experience (10+ years).
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 10 years and Maximum 20 years
Role overview
Why This Role Matters.
Lead end-to-end ServiceNow ITSM implementations and enhancements, including requirements gathering, workflow/module configuration, integrations with third-party systems, UAT support, and technical documentation. The role requires strong ITSM/ITIL process knowledge, hands-on ServiceNow configuration and customization, and integration skills using JavaScript and REST APIs, along with stakeholder management and platform governance practices. Contract role based in Bengaluru with senior-level experience (10+ years).
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
02
ITSM
Required
03
ITIL
Required
04
Service Catalog
Required
05
Flow Designer
Required
06
CMDB
Required
07
JavaScript
Required
08
REST API
Required
09
Integrations
Required
10
UAT
Required
11
Agile
Required
12
Governance
Required
13
Technical documentation
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
ServiceNow ITSM implementation (end-to-end)
ServiceNow module configuration and workflow design
ITIL processes knowledge (ITSM processes)
JavaScript (ServiceNow scripting)
REST APIs (for integrations)
Integrations with third-party systems
Requirements gathering and stakeholder management
User Acceptance Testing (UAT) support/execution
Service Catalog
Flow Designer
Preferred
Nice to Have
ServiceNow CSA certification (preferred)
Agile project delivery experience
CMDB knowledge
Technical documentation
Platform governance practices
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for ServiceNow ITSM Consultant (Lead)
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