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TRCI-26-04170
ServiceNow ITSM Change & CMDB Consultant (ITIL)
Contract role based in Bordes (Safran Helicopter Engines) within the IT Support & Delivery department, supporting global (SHE Worldwide) Change Management and CMDB Management activities. The consultant will work closely with the Change Manager in India and coordinate with France/India teams, run and facilitate CAB/eCAB, manage change schedules, drive user awareness/training, and ensure CMDB governance in ServiceNow (data completeness, KPI tracking, animation with technical teams). The role also includes steering/coordination, SLA/KPI tracking, action plans, continuous improvement, and producing weekly/monthly reporting and technical documentation. Onsite presence is required 3 days/week, with full onsite presence desired at mission start; fluent English is required.
Position summary
- Location
- France
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 7 years and Maximum 15 years
Role overview
Why This Role Matters.
Contract role based in Bordes (Safran Helicopter Engines) within the IT Support & Delivery department, supporting global (SHE Worldwide) Change Management and CMDB Management activities. The consultant will work closely with the Change Manager in India and coordinate with France/India teams, run and facilitate CAB/eCAB, manage change schedules, drive user awareness/training, and ensure CMDB governance in ServiceNow (data completeness, KPI tracking, animation with technical teams). The role also includes steering/coordination, SLA/KPI tracking, action plans, continuous improvement, and producing weekly/monthly reporting and technical documentation. Onsite presence is required 3 days/week, with full onsite presence desired at mission start; fluent English is required.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
500 applications
03
More than 5,000 users
04
French and international scope
05
SHE job referents
06
IT Managers of subsidiaries
07
Technical experts
08
Incident Managers
09
the French and India teams.
10
Support for the Change strategy
11
participation in the CABs
12
Participation in eCABs
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ServiceNow
Required
02
ITSM
Required
03
ITIL
Required
04
CMDB
Required
05
Change Management
Required
06
CAB
Required
07
eCAB
Required
08
SLA
Required
09
KPI
Required
10
Microsoft environment
Required
11
Reporting
Required
12
Documentation
Required
13
Process improvement
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Change Management (ITSM/ITIL context)
CMDB management/governance
ServiceNow proficiency (ITSM/CMDB modules)
ITIL knowledge (certification mentioned/expected)
ITSM tools mastery
CAB and eCAB facilitation
Change schedule/calendar management
KPI tracking and reporting (Change KPIs, CMDB KPIs)
SLA tracking
Coordination/steering of technical teams (global scope)
Documentation (procedures, operating procedures, technical documents)
Fluent professional English (written and spoken)
Onsite availability in Bordes 3 days/week (initially more onsite desired)
Preferred
Nice to Have
ITIL certification (explicitly mentioned as expected)
Microsoft environment proficiency (Windows/M365 ecosystem)
Continuous improvement/process improvement experience
User training and awareness/communication for change adoption
Experience working with distributed teams (France/India)
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for ServiceNow ITSM Change & CMDB Consultant (ITIL)
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