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ServiceNow
Required
TRCD-26-04362
ServiceNow ITSM Business Analyst (Manual QA)
Looking for a 6–8 years ServiceNow ITSM Business Analyst with strong manual QA/testing exposure to support enterprise ITSM implementations. The role needs solid ITIL/ITSM process knowledge, hands-on configuration understanding across Incident/Problem/Change, and the ability to translate stakeholder requirements into workable ServiceNow solutions and test scenarios. JavaScript and REST API knowledge are required for integrations, and familiarity with Flow Designer and CMDB is advantageous. Agile delivery experience is beneficial; ServiceNow CSA is preferred and CIS-ITSM is a plus.
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 6 years and Maximum 8 years
Role overview
Why This Role Matters.
Looking for a 6–8 years ServiceNow ITSM Business Analyst with strong manual QA/testing exposure to support enterprise ITSM implementations. The role needs solid ITIL/ITSM process knowledge, hands-on configuration understanding across Incident/Problem/Change, and the ability to translate stakeholder requirements into workable ServiceNow solutions and test scenarios. JavaScript and REST API knowledge are required for integrations, and familiarity with Flow Designer and CMDB is advantageous. Agile delivery experience is beneficial; ServiceNow CSA is preferred and CIS-ITSM is a plus.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
02
ITSM
Required
03
ITIL
Required
04
Incident Management
Required
05
Problem Management
Required
06
Change Management
Required
07
CMDB
Required
08
Flow Designer
Required
09
JavaScript
Required
10
REST API
Required
11
Integrations
Required
12
Manual Testing
Required
13
Business Analysis
Required
14
Agile
Required
15
ServiceNow CSA
Required
16
CIS-ITSM
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
ServiceNow ITSM implementation experience
ITIL/ITSM process knowledge
ServiceNow module configuration knowledge (Incident, Problem, Change)
Business analysis (requirements gathering, documentation)
Manual QA/testing (test case design, execution, defect management)
JavaScript fundamentals for ServiceNow
REST API knowledge (integrations)
Stakeholder management/communication
Preferred
Nice to Have
Agile project delivery experience
ServiceNow CSA certification
CIS-ITSM certification
Flow Designer knowledge
CMDB knowledge
Enterprise/large-scale implementation exposure
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for ServiceNow ITSM Business Analyst (Manual QA)
One page, about two minutes. We only ask for what we actually need to have a first conversation.