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ServiceNow
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TRCD-26-04356
ServiceNow ITSM Business Analyst / Manual QA (Contract)
Looking for a 6–8 years ServiceNow ITSM professional in Pune (contract) who can work as a Business Analyst plus Manual QA. The role needs strong ServiceNow ITSM implementation and configuration skills across Incident, Problem, and Change, solid ITIL process understanding, and the ability to support integrations using JavaScript and REST APIs. Agile delivery exposure is beneficial, and stakeholder management is important for requirements and communication. ServiceNow CSA is preferred; Flow Designer, CMDB, enterprise implementations, and CIS-ITSM are advantageous.
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 6 years and Maximum 8 years
Role overview
Why This Role Matters.
Looking for a 6–8 years ServiceNow ITSM professional in Pune (contract) who can work as a Business Analyst plus Manual QA. The role needs strong ServiceNow ITSM implementation and configuration skills across Incident, Problem, and Change, solid ITIL process understanding, and the ability to support integrations using JavaScript and REST APIs. Agile delivery exposure is beneficial, and stakeholder management is important for requirements and communication. ServiceNow CSA is preferred; Flow Designer, CMDB, enterprise implementations, and CIS-ITSM are advantageous.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
02
ITSM
Required
03
ITIL
Required
04
Incident Management
Required
05
Problem Management
Required
06
Change Management
Required
07
CMDB
Required
08
Flow Designer
Required
09
JavaScript
Required
10
REST API
Required
11
Integrations
Required
12
Agile
Required
13
Manual Testing
Required
14
Business Analysis
Required
15
CSA
Required
16
CIS-ITSM
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
ServiceNow ITSM implementation
ServiceNow configuration (Incident, Problem, Change)
ITIL processes / ITIL understanding
Business analysis (requirements gathering, stakeholder communication)
Manual QA / manual testing
JavaScript (ServiceNow scripting)
REST APIs (integrations)
Preferred
Nice to Have
Agile project delivery
ServiceNow CSA certification
ServiceNow Flow Designer
ServiceNow CMDB
CIS-ITSM certification
Enterprise/large-scale ServiceNow implementations
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for ServiceNow ITSM Business Analyst / Manual QA (Contract)
One page, about two minutes. We only ask for what we actually need to have a first conversation.