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TRCI-26-04451
ServiceNow Functional Consultant (ITSM)
Contract ServiceNow Functional Consultant needed in London (5–7 years) to bridge business stakeholders and technical teams, running workshops and requirements gathering, defining ITSM/ITIL-aligned processes, producing user stories/acceptance criteria/functional specs, supporting backlog refinement, and leading UAT. The role requires experience in regulated European sectors and ensuring process designs meet regulatory/compliance obligations, plus change management and stakeholder communications.
Position summary
- Location
- United Kingdom
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 7 years
Role overview
Why This Role Matters.
Contract ServiceNow Functional Consultant needed in London (5–7 years) to bridge business stakeholders and technical teams, running workshops and requirements gathering, defining ITSM/ITIL-aligned processes, producing user stories/acceptance criteria/functional specs, supporting backlog refinement, and leading UAT. The role requires experience in regulated European sectors and ensuring process designs meet regulatory/compliance obligations, plus change management and stakeholder communications.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Define business processes and solution requirements
03
Produce user stories, process maps, acceptance criteria, and functional specifications
04
Support backlog refinement and prioritization
05
Facilitate UAT planning and execution
06
Ensure process designs align with regulatory and compliance requirements
07
Support change management and stakeholder communications
08
Business Analysis
09
User Story Development
10
Process Documentation
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ServiceNow
Required
02
ITSM
Required
03
ITIL
Required
04
ITIL v4
Required
05
UAT
Required
06
user stories
Required
07
acceptance criteria
Required
08
functional specification
Required
09
process mapping
Required
10
process transformation
Required
11
backlog refinement
Required
12
prioritization
Required
13
CIS
Required
14
CSM
Required
15
CBAP
Required
16
Agile BA
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
ServiceNow functional consulting (5+ years)
ITSM
ITIL
Business analysis
Process transformation
Process design
Requirements gathering and workshops
User story development
Acceptance criteria definition
Functional specifications
Process documentation (e.g., process maps)
Backlog refinement and prioritization support
UAT planning and execution
Stakeholder management/communications
Regulatory/compliance alignment in regulated European sectors
Preferred
Nice to Have
ServiceNow CIS (ITSM)
ServiceNow CIS (CSM)
ITIL v4 certification
CBAP certification
Agile BA certification
Change management
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for ServiceNow Functional Consultant (ITSM)
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