TRCI-26-04671

ServiceNow FSO Technical Architect (CSM)

ServiceNow Technical Architect needed to lead the technical architecture for a Financial Services Operations (FSO) implementation on the ServiceNow platform. The role focuses on designing scalable, upgrade-safe CSM/FSO solutions, defining data models, integrations, security and standards, guiding developers through design/code reviews, and leading technical workshops with stakeholders. Strong hands-on ServiceNow CSM experience is required, with exposure to FSO, IntegrationHub, Flow Designer, JavaScript/Glide APIs, and REST/SOAP integrations; UI/UX collaboration using Figma with Next Experience/Service Portal/UI Builder is also expected. Contract role based in Bulgaria, supporting end-to-end delivery through SIT/UAT, deployment and production support, and driving AI initiatives using GenAI/Now Assist.

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Position summary

Location: Bulgaria
Workplace: Remote
Employment: Contract
Experience: Minimum 12 years and Maximum 15 years

Apply now

Role overview

Why This Role Matters.

Your Impact

Deliver Enterprise Value

Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.

Collaboration

Work Across Teams

Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.

Growth

Learn Continuously

Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.

Career Path

Grow With Ubique

Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.

Responsibilities

What You'll Be Doing.

Every role at Ubique contributes directly to solving meaningful business challenges for our clients.

Define and lead the technical architecture for ServiceNow FSO solutions.

Design scalable and maintainable solutions using FSO, CSM and core ServiceNow capabilities.

Translate business and functional requirements into technical architecture and solution designs.

Define application architecture, data models, integrations, security and technical standards.

Define the platform strategy and architectural roadmap in collaboration with business leaders and other IT teams.

Provide technical guidance to ServiceNow developers and review development solutions.

Design integrations using REST/SOAP APIs, IntegrationHub and other integration technologies.

Define appropriate use of configuration, scripting, Flow Designer and custom applications.

Ensure solutions are aligned with ServiceNow best practices and upgradeability standards.

Review technical designs, configurations and code for quality, performance and maintainability.

Identify opportunities to maximize out-of-the-box ServiceNow capabilities and minimize customizations.

Support technical estimation, solution planning, implementation and deployment activities.

Technology stack

Tools & Technologies.

The platforms and technologies you'll use to build modern, enterprise-grade solutions.

ServiceNow

Required

FSO

Required

Financial Services Operations

Required

CSM

Required

Customer Service Management

Required

ServiceNow Technical Architect

Required

Solution Architect

Required

Glide API

Required

JavaScript

Required

Flow Designer

Required

IntegrationHub

Required

REST

Required

SOAP

Required

Service Portal

Required

UI Builder

Required

Next Experience

Required

Figma

Required

Now Assist

Required

GenAI

Required

SIT

Required

Requirements

Skills & Experience.

We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.

Essential

Required Qualifications

ServiceNow solution/technical architecture

ServiceNow CSM (Customer Service Management) hands-on experience

ServiceNow FSO (Financial Services Operations) exposure/understanding

ServiceNow platform capabilities (data model, application architecture, security)

JavaScript and ServiceNow Glide APIs

Flow Designer

IntegrationHub

REST API and SOAP integrations

Integration architecture and enterprise integrations

ServiceNow best practices for upgradeability, scalability, performance, and minimizing customization

Technical leadership (guiding developers, design/code reviews)

Workshops and translating business requirements into technical designs

ServiceNow Next Experience / Service Portal / UI Builder front-end integration awareness

Figma (UI/UX collaboration)

Preferred

Nice to Have

End-to-end ServiceNow FSO implementation experience

Financial services domain knowledge/process understanding

ServiceNow upgrades and platform governance experience

ServiceNow AI / GenAI / Now Assist experience

Scaled Agile delivery (iterative, Program Increment-based)

Modern QE practices (CI/CD embedded automation, BDD)

ServiceNow certifications: CSA, CAD, CIS-CSM

What you'll gain

More Than Just A Job.

We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.

Global Exposure

Collaborate with international clients and multicultural teams on enterprise programmes.

Continuous Learning

Expand your expertise through mentoring, certifications and hands-on project experience.

Career Growth

Take ownership, develop leadership skills and grow your consulting career over time.

Flexible Working

Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.

People First

Join a supportive culture where collaboration, respect and long-term relationships come first.

Enterprise Projects

Work on meaningful technology initiatives for leading organisations across industries.

Apply

Apply for ServiceNow FSO Technical Architect (CSM)

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