01
TRCD-26-04328
ServiceNow Developer (Now Assist / Generative AI)
Contract role for a 6–8 years ServiceNow Developer in Bengaluru/Pune with strong hands-on platform development and administration skills plus proven experience implementing ServiceNow Now Assist (Generative AI). The role focuses on building and customizing ServiceNow apps and ITSM workflows (Flow Designer, Catalog, CMDB, Knowledge, Virtual Agent), delivering integrations (REST/SOAP, IntegrationHub, MID Server), and enabling AI capabilities such as incident/case summarization, agent assist, AI Search, Prompt Studio, and AI-powered knowledge creation while following governance, security, and release best practices.
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 6 years and Maximum 8 years
Role overview
Why This Role Matters.
Contract role for a 6–8 years ServiceNow Developer in Bengaluru/Pune with strong hands-on platform development and administration skills plus proven experience implementing ServiceNow Now Assist (Generative AI). The role focuses on building and customizing ServiceNow apps and ITSM workflows (Flow Designer, Catalog, CMDB, Knowledge, Virtual Agent), delivering integrations (REST/SOAP, IntegrationHub, MID Server), and enabling AI capabilities such as incident/case summarization, agent assist, AI Search, Prompt Studio, and AI-powered knowledge creation while following governance, security, and release best practices.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Design, develop, configure, and customize ServiceNow applications and modules.
03
Develop workflows, Flow Designer solutions, UI Policies, Business Rules, Client Scripts, Script Includes, and Catalog Items.
04
Build and maintain custom applications using App Engine Studio.
05
Configure and support ITSM, ITOM, ITAM, HRSD, CSM, and employee workflows as required.
06
Develop and maintain Service Catalogs, Knowledge Management, and CMDB solutions.
07
Implement and optimize ServiceNow Now Assist features across ITSM, CSM, HRSD, and platform workflows.
08
Configure AI-powered incident summarization, case summarization, virtual agent responses, and knowledge generation.
09
Enable AI-assisted ticket resolution and agent productivity enhancements.
10
Configure and maintain Prompt Studio, AI Search, and Generative AI workflows.
11
Collaborate with business teams to identify AI use cases and drive adoption of Now Assist capabilities.
12
Monitor AI performance, accuracy, governance, and compliance requirements.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ServiceNow
Required
02
Now Assist
Required
03
Generative AI
Required
04
Prompt Studio
Required
05
AI Search
Required
06
Prompt Engineering
Required
07
ITSM
Required
08
ITOM
Required
09
ITAM
Required
10
HRSD
Required
11
CSM
Required
12
Flow Designer
Required
13
Flow Designer workflows
Required
14
Service Catalog
Required
15
CMDB
Required
16
Knowledge Management
Required
17
Virtual Agent
Required
18
IntegrationHub
Required
19
MID Server
Required
20
Orchestration
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
ServiceNow development and administration
ServiceNow Now Assist (Generative AI)
ITSM
Flow Designer
Service Catalog
CMDB
Knowledge Management
IntegrationHub
App Engine Studio
Virtual Agent
JavaScript
REST APIs
SOAP APIs
JSON
XML
Web services integration
MID Server
SSO
OAuth
SAML
Preferred
Nice to Have
ITOM
ITAM
HRSD
CSM
Performance Analytics
Orchestration
IntegrationHub spokes
Azure
Microsoft 365
Active Directory / Entra ID
Integrations with SAP
Integrations with Salesforce
Monitoring / IT operations tools integrations
ServiceNow CSA certification
ServiceNow CAD certification
ServiceNow CIS certification
ServiceNow Micro-Certification: Now Assist
Experience with Washington DC, Xanadu, Yokohama or later releases
Agile/Scrum exposure
Global enterprise environment experience
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for ServiceNow Developer (Now Assist / Generative AI)
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