MISC

ServiceNow Developer – ITSM & CSM

The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM) modules. This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.

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Position summary

Location: France
Workplace: On-site
Employment: Full Time
Experience: Minimum 4 years and Maximum 6 years

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Role overview

Why This Role Matters.

Your Impact

Deliver Enterprise Value

Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.

Collaboration

Work Across Teams

Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.

Growth

Learn Continuously

Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.

Career Path

Grow With Ubique

Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.

Responsibilities

What You'll Be Doing.

Every role at Ubique contributes directly to solving meaningful business challenges for our clients.

Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.

Develop workflows, Flow Designer flows, and automation scripts.

Create and maintain UI policies, client scripts, business rules, and script includes.

Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.

Ensure secure and scalable integration with external systems (CRM, ERP).

Manage instance upgrades, cloning, and performance optimization.

Configure CMDB, discovery, and asset management.

Adhere to coding standards and ServiceNow best practices.

Ensure compliance with ITIL processes and security guidelines.

Technology stack

Tools & Technologies.

The platforms and technologies you'll use to build modern, enterprise-grade solutions.

ServiceNow

Required

JavaScript

Required

Glide API

Required

HTML

Required

CSS

Required

Jelly

Required

AngularJS

Required

Requirements

Skills & Experience.

We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.

Essential

Required Qualifications

Experience of 4–6 years in ServiceNow development, with hands-on ITSM and CSM implementation experience.

Proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.

Strong knowledge of ServiceNow scripting and configuration.

Experience with Flow Designer, Integration Hub, and Orchestration.

ServiceNow Certified System Administrator (CSA) – Mandatory.

Certified Implementation Specialist – ITSM and CSM – Preferred.

Certified Application Developer (CAD) – Good to have.

Excellent communication and stakeholder management.

Ability to work in Agile/Scrum environments.

Preferred

Nice to Have

There are no additional preferred qualifications for this position. If you meet the essential requirements, we encourage you to apply.

What you'll gain

More Than Just A Job.

We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.

Global Exposure

Collaborate with international clients and multicultural teams on enterprise programmes.

Continuous Learning

Expand your expertise through mentoring, certifications and hands-on project experience.

Career Growth

Take ownership, develop leadership skills and grow your consulting career over time.

Flexible Working

Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.

People First

Join a supportive culture where collaboration, respect and long-term relationships come first.

Enterprise Projects

Work on meaningful technology initiatives for leading organisations across industries.

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Apply for ServiceNow Developer – ITSM & CSM

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