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TRCI-26-06907
Service Now Architect
This is a senior technical authority role responsible for the architecture, integrity, security, scalability, and ongoing evolution of an enterprise ServiceNow platform. The immediate context is an existing Service Catalog and ITSM landscape, with responsibility for architecture governance, instance and environment strategy, upgrades, releases, technical debt, and complex production troubleshooting. Key requirements include strong ServiceNow ITSM architecture knowledge, CSDM and CMDB architecture, ATF, and sound decisions about configuration, customization, application boundaries, and platform reuse. HRSD readiness and confidentiality are future-scope considerations rather than clearly stated current delivery requirements. The structured details specify 8–10 years of experience, a contract engagement, and Warsaw; work mode and any discrepancy between the description and structured inputs are not specified.
Position summary
- Location
- Poland
- Workplace
- Remote
- Employment
- Contract
- Experience
- Minimum 8 years and Maximum 10 years
Role overview
Why This Role Matters.
This is a senior technical authority role responsible for the architecture, integrity, security, scalability, and ongoing evolution of an enterprise ServiceNow platform. The immediate context is an existing Service Catalog and ITSM landscape, with responsibility for architecture governance, instance and environment strategy, upgrades, releases, technical debt, and complex production troubleshooting. Key requirements include strong ServiceNow ITSM architecture knowledge, CSDM and CMDB architecture, ATF, and sound decisions about configuration, customization, application boundaries, and platform reuse. HRSD readiness and confidentiality are future-scope considerations rather than clearly stated current delivery requirements. The structured details specify 8–10 years of experience, a contract engagement, and Warsaw; work mode and any discrepancy between the description and structured inputs are not specified.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Technical debt identification and remediation
03
Scalability, maintainability and performance
04
Strong understanding of configuration vs customization
05
Application boundaries and reuse of platform capabilities
06
Update sets / deployment approach and environment strategy
07
Troubleshooting complex production problems
08
strong knowledge of ServiceNow ITSM architecture
09
Common Service Data Model (CSDM), CMDB architecture
10
HRSD Readiness & Confidentiality (Future Scope)
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ServiceNow
Required
02
ServiceNow Platform
Required
03
Now Platform
Required
04
ITSM
Required
05
Service Catalog
Required
06
CSDM
Required
07
Common Service Data Model
Required
08
CMDB
Required
09
Configuration Management Database
Required
10
ATF
Required
11
Automated Test Framework
Required
12
HRSD
Required
13
IT Service Management
Required
14
Instance strategy
Required
15
Update sets
Required
16
Environment strategy
Required
17
Release management
Required
18
Upgrade management
Required
19
Application boundaries
Required
20
Platform configuration
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Enterprise ServiceNow platform architecture and instance strategy
ServiceNow ITSM and Service Catalog architecture
Architecture standards, governance, and design reviews
Configuration versus customization, application boundaries, and platform reuse
CSDM and CMDB architecture
Upgrade, release, environment, and deployment strategy, including update sets
ServiceNow Automated Test Framework (ATF)
Platform security, scalability, performance, and maintainability
Complex production troubleshooting
Technical debt identification and remediation
Preferred
Nice to Have
Readiness for future HRSD capabilities
Understanding of confidentiality considerations for HRSD
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Service Now Architect
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