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TRCI-26-05217
Service Desk / IT Support Technician (Helpdesk)
Contract Service Desk/IT Support role in Malmö (5–10 years) providing end-user support via phone and a case management system. The consultant will handle incoming tickets, troubleshoot network equipment, perform account management, answer basic technical questions, and collaborate with the team to resolve or escalate issues. The environment is fast-paced and requires stress tolerance, flexibility, and strong teamwork.
Position summary
- Location
- Sweden
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 10 years
Role overview
Why This Role Matters.
Contract Service Desk/IT Support role in Malmö (5–10 years) providing end-user support via phone and a case management system. The consultant will handle incoming tickets, troubleshoot network equipment, perform account management, answer basic technical questions, and collaborate with the team to resolve or escalate issues. The environment is fast-paced and requires stress tolerance, flexibility, and strong teamwork.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
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You will have the telephone and case management system as your primary work tools and you will continuously respond to incoming cases
03
Collaborate with the team to effectively resolve customer issues and escalate as needed
04
Social and driven person who likes to work in a role with a high pace and variety.
05
Appreciate working in a team and are happy to share your knowledge, while also being able to work independently and focused when required.
06
Stress-resistant, solution-focused and flexible.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
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Service desk
Required
02
Helpdesk
Required
03
IT support
Required
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Troubleshooting
Required
05
Ticketing system
Required
06
Case management
Required
07
Telephone support
Required
08
Network equipment
Required
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Account management
Required
10
User support
Required
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Escalation
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
IT support / helpdesk
Troubleshooting (end-user and basic technical issues)
Case/ticket management systems
Account management (user accounts/access)
Network equipment troubleshooting (basic)
Telephone-based customer support
Escalation and collaboration with other support tiers
Preferred
Nice to Have
Hardware support (PC/peripherals) related to company system solutions
Knowledge base documentation (basic)
Basic understanding of identity/access concepts (password resets, lockouts)
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Service Desk / IT Support Technician (Helpdesk)
One page, about two minutes. We only ask for what we actually need to have a first conversation.