01
ServiceNow
Required
TRCI-26-05158
Service Desk Agent
Service Desk Agent (contract) to provide 1st-line multilingual IT support to global end users across Denmark/Sweden/Norway via phone, email, chat and portal. The role handles incidents and service requests for end-user hardware/software, Microsoft 365, printing and network access, including user provisioning and access administration in Active Directory and M365. Work is ITIL-based with strict SLA adherence using ServiceNow, focusing on first-call resolution, clear customer communication, and timely escalation to L2/L3 when needed.
Position summary
- Location
- Denmark
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 2 years and Maximum 4 years
Role overview
Why This Role Matters.
Service Desk Agent (contract) to provide 1st-line multilingual IT support to global end users across Denmark/Sweden/Norway via phone, email, chat and portal. The role handles incidents and service requests for end-user hardware/software, Microsoft 365, printing and network access, including user provisioning and access administration in Active Directory and M365. Work is ITIL-based with strict SLA adherence using ServiceNow, focusing on first-call resolution, clear customer communication, and timely escalation to L2/L3 when needed.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
02
ITIL
Required
03
Active Directory
Required
04
Microsoft 365
Required
05
M365
Required
06
Azure AD
Required
07
Entra ID
Required
08
Outlook
Required
09
Teams
Required
10
OneDrive
Required
11
SharePoint
Required
12
VPN
Required
13
Remote desktop
Required
14
Printing
Required
15
Network access
Required
16
SLA
Required
17
Knowledge base
Required
18
SOP
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Fluent English
Fluent Danish (for Denmark roles)
1st-line service desk / IT support (phone, email, chat, portal)
Incident and service request handling with SLA adherence
Ticketing tool usage (e.g., ServiceNow)
ITIL-based service desk operations (process awareness)
Active Directory basics: password reset, account unlock, group management, user provisioning
Microsoft 365 (M365) end-user support/troubleshooting
Remote support/remote access tools familiarity
Basic troubleshooting for hardware, software, printing, and network access
Preferred
Nice to Have
Multilingual support for Nordic users (Swedish/Norwegian)
Knowledge article/SOP adherence and documentation updates (knowledge management)
Continuous service improvement (CSI) participation
Experience working in shift operations
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Service Desk Agent
One page, about two minutes. We only ask for what we actually need to have a first conversation.