01
TRCI-26-06861
Service Delivery Director
The Service Delivery Director will own end-to-end delivery for an Americas application portfolio, with responsibility for contractual service levels, operational governance, customer outcomes, and service improvement. The role requires strong service delivery leadership, ITIL service management, SDLC governance, and oversight of Agile, DevOps, release, and production support practices. It also calls for executive-level stakeholder management and leadership of geographically distributed onshore and offshore teams; automation, AI-enabled delivery, analytics, and predictive monitoring are valuable improvement themes. The stated experience band is 10–12 years, and the position is a contract role based in Munich. The role is located in Munich while supporting an Americas portfolio; the description does not specify the work mode or an industry vertical.
Position summary
- Location
- Germany
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 10 years and Maximum 12 years
Role overview
Why This Role Matters.
The Service Delivery Director will own end-to-end delivery for an Americas application portfolio, with responsibility for contractual service levels, operational governance, customer outcomes, and service improvement. The role requires strong service delivery leadership, ITIL service management, SDLC governance, and oversight of Agile, DevOps, release, and production support practices. It also calls for executive-level stakeholder management and leadership of geographically distributed onshore and offshore teams; automation, AI-enabled delivery, analytics, and predictive monitoring are valuable improvement themes. The stated experience band is 10–12 years, and the position is a contract role based in Munich. The role is located in Munich while supporting an Americas portfolio; the description does not specify the work mode or an industry vertical.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Ensure achievement of contractual SLAs, KPIs, XLAs, and business outcome targets.
03
Lead service reviews, operational governance meetings, and executive reporting.
04
Drive proactive risk management, issue resolution, and escalation management.
05
Manage relationships with HCLTech’s customer’s business stakeholders, product owners, and technology leaders.
06
Ensure high levels of customer satisfaction and service reliability.
07
Drive growth through credibility and trust.
08
Govern our Software Development Life Cycle (SDLC) across application enhancements, maintenance, testing, deployment, and production support.
09
Ensure adherence to Agile, DevOps, and release management practices.
10
Oversee demand intake, estimation, prioritization, planning, testing, deployment, and post-implementation reviews.
11
Drive automation and AI-enabled delivery improvements.
12
Collaborate with architecture, product management, and business teams to align technology investments with business objectives.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ITIL
Required
02
ITSM
Required
03
SDLC
Required
04
Agile
Required
05
DevOps
Required
06
Release Management
Required
07
Incident Management
Required
08
Major Incident Management
Required
09
Problem Management
Required
10
Change Enablement
Required
11
Service Request Management
Required
12
Knowledge Management
Required
13
Service Level Management
Required
14
SLA
Required
15
KPI
Required
16
XLA
Required
17
RCA
Required
18
Root Cause Analysis
Required
19
Continuous Service Improvement
Required
20
CSI
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
End-to-end application service delivery leadership
SLA, KPI, XLA, and business outcome management
ITIL service management, including incident, problem, change, request, and service-level management
SDLC governance across enhancement, maintenance, testing, deployment, and production support
Agile, DevOps, and release management governance
Operational governance, risk management, escalation management, and executive reporting
Root cause analysis and continual service improvement
Customer and executive stakeholder relationship management
Leadership of geographically distributed delivery teams and capacity planning
Preferred
Nice to Have
AI-enabled delivery improvement
Automation of operational and delivery processes
Analytics and predictive monitoring
Application portfolio optimization and technical debt reduction
Strategic planning and demand prioritization
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Service Delivery Director
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