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TRCI-26-06904
Senior Specialist- Deskside services
This contract role supports the deskside and service desk function, providing hands-on support for employee devices and workplace technology in London. The core requirements are at least seven years of Windows and macOS support, strong hardware and software troubleshooting, service desk call handling and escalation, and professional VIP support. The role also calls for device deployment and lifecycle support using tools such as Intune or JAMF, basic network troubleshooting, and familiarity with ITSM ticketing. Additional capabilities described include Microsoft 365 and Dropbox support, iOS and Android support, and conference-room AV including Zoom Rooms. The stated experience range is 7–10 years, consistent with the description’s seven-year minimum; contract work is specified, but the work arrangement is not.
Position summary
- Location
- United Kingdom
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 7 years and Maximum 10 years
Role overview
Why This Role Matters.
This contract role supports the deskside and service desk function, providing hands-on support for employee devices and workplace technology in London. The core requirements are at least seven years of Windows and macOS support, strong hardware and software troubleshooting, service desk call handling and escalation, and professional VIP support. The role also calls for device deployment and lifecycle support using tools such as Intune or JAMF, basic network troubleshooting, and familiarity with ITSM ticketing. Additional capabilities described include Microsoft 365 and Dropbox support, iOS and Android support, and conference-room AV including Zoom Rooms. The stated experience range is 7–10 years, consistent with the description’s seven-year minimum; contract work is specified, but the work arrangement is not.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
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Should be able to take service desk calls when callflow is high
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Point of escalation for service desk tickets.
04
Hardware, software support along, basic wifi knowledge.
05
Excellent communication skills.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
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Windows
Required
02
macOS
Required
03
Mac
Required
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Intune
Required
05
Microsoft Intune
Required
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JAMF
Required
07
Jamf Pro
Required
08
Microsoft 365
Required
09
M365
Required
10
Outlook
Required
11
OneDrive
Required
12
SharePoint
Required
13
Dropbox
Required
14
ServiceNow
Required
15
ITSM
Required
16
iOS
Required
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Android
Required
18
MDM
Required
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Wi-Fi
Required
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VPN
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Hands-on Windows and macOS device support
Service desk call handling during high volume and escalation of complex incidents and requests
Troubleshooting hardware, software, operating system, printer, docking station, monitor, and peripheral issues
Basic Wi-Fi, VPN, and LAN troubleshooting
White-glove or VIP executive support
Device provisioning, imaging, deployment, and lifecycle management using tools such as Intune or JAMF
Microsoft 365 support, including Outlook, OneDrive, and SharePoint, plus Dropbox support
iOS and Android device support, enrollment, and troubleshooting
ITSM ticketing for incident, request, and asset management, such as ServiceNow
Conference-room and AV support, including Zoom Rooms
Preferred
Nice to Have
Specific hands-on experience with both Intune and JAMF; the description gives these as example tools rather than requiring both
Specific Zoom Rooms experience within the broader conference-room and AV support requirement
Dropbox support alongside the listed Microsoft 365 applications
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Senior Specialist- Deskside services
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