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ServiceNow
Required
TRCD-26-04377
Senior ServiceNow ITSM Business Consultant (Contract)
Senior Business Consultant needed to lead end-to-end ServiceNow ITSM implementations and enhancements, from requirements gathering through solution design, configuration, integrations, UAT support, and documentation. The role focuses on designing workflows and business rules, configuring core ITSM modules (Incident/Problem/Change), integrating via JavaScript and REST APIs, and ensuring platform governance. Strong ITIL process knowledge and stakeholder management are required; ServiceNow CSA is preferred, with Flow Designer, CMDB, enterprise-scale implementations, Agile delivery, and CIS-ITSM as pluses.
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 8 years and Maximum 10 years
Role overview
Why This Role Matters.
Senior Business Consultant needed to lead end-to-end ServiceNow ITSM implementations and enhancements, from requirements gathering through solution design, configuration, integrations, UAT support, and documentation. The role focuses on designing workflows and business rules, configuring core ITSM modules (Incident/Problem/Change), integrating via JavaScript and REST APIs, and ensuring platform governance. Strong ITIL process knowledge and stakeholder management are required; ServiceNow CSA is preferred, with Flow Designer, CMDB, enterprise-scale implementations, Agile delivery, and CIS-ITSM as pluses.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
02
ITSM
Required
03
Incident Management
Required
04
Problem Management
Required
05
Change Management
Required
06
ITIL
Required
07
JavaScript
Required
08
REST API
Required
09
Integration
Required
10
Flow Designer
Required
11
CMDB
Required
12
Business Rules
Required
13
Workflows
Required
14
UAT
Required
15
Agile
Required
16
Platform Governance
Required
17
ServiceNow CSA
Required
18
CIS-ITSM
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
ServiceNow ITSM implementation (end-to-end)
Requirements gathering and translating business needs into ServiceNow solutions
ServiceNow ITSM module configuration (Incident, Problem, Change)
Workflow and business rule design in ServiceNow
Integrations with third-party systems
JavaScript (ServiceNow scripting)
REST APIs (integration)
ITIL processes / ITSM process understanding
UAT support (user acceptance testing)
Stakeholder management / communication
Technical documentation
Platform governance (ServiceNow governance)
Preferred
Nice to Have
Agile project delivery experience
ServiceNow CSA certification (preferred)
CIS-ITSM certification (plus)
Flow Designer
CMDB
Enterprise/large-scale ServiceNow implementations
Workshop facilitation
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Senior ServiceNow ITSM Business Consultant (Contract)
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