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TRCI-26-05410
Senior Identity & Access Operations / Identity Governance Support Lead (Okta IGA, Saviynt)
Senior contractor to join an Identity & Access Operations team in Brussels, providing Level 2 support and operational ownership for Identity Governance processes and tools. The role coordinates and prioritizes IAM/IGA support work, analyzes recurring incidents to drive action plans, maintains KB/SOP documentation for L1 and operations, mentors junior team members, and acts as the main escalation and liaison point between L1 support and IAM Engineering. Core technologies include Okta Identity Governance, Saviynt, and enterprise IAM platforms such as Active Directory and Windows Server, with exposure to CyberArk, Wallix, and DigiCert.
Position summary
- Location
- Belgium
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 8 years and Maximum 10 years
Role overview
Why This Role Matters.
Senior contractor to join an Identity & Access Operations team in Brussels, providing Level 2 support and operational ownership for Identity Governance processes and tools. The role coordinates and prioritizes IAM/IGA support work, analyzes recurring incidents to drive action plans, maintains KB/SOP documentation for L1 and operations, mentors junior team members, and acts as the main escalation and liaison point between L1 support and IAM Engineering. Core technologies include Okta Identity Governance, Saviynt, and enterprise IAM platforms such as Active Directory and Windows Server, with exposure to CyberArk, Wallix, and DigiCert.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Coordinate and prioritize support activities for the Identity & Access Operations team,
03
Consolidate and analyze recurring support cases to implement action plans,
04
Assist points of contact within business entities (processes, tools, training, etc.),
05
Keep Knowledge Base (KB) articles up to date for L1 support teams,
06
Keep Standard Operating Procedures (SOPs) up to date for the Operations team,
07
Mentor less senior team members,
08
Act as the Operations team's point of contact for the Identity & Access Engineering team (managing escalations and continuous improvement),
09
Act as the Identity & Access department's point of contact for L1 support teams (managing escalations and continuous improvement).
10
Skills+ Experience requirements
11
Expertise in Identity Governance processes (joiners/movers/leavers, account provisioning, HR/IT identity synchronization, etc.)
12
8 years < x <= 10 years
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Okta Identity Governance
Required
02
Okta IGA
Required
03
Saviynt
Required
04
Identity Governance
Required
05
IGA
Required
06
IAM
Required
07
Identity & Access Management
Required
08
Joiner Mover Leaver
Required
09
JML
Required
10
Provisioning
Required
11
HR/IT identity synchronization
Required
12
Active Directory
Required
13
AD
Required
14
Windows Server
Required
15
CyberArk
Required
16
Wallix
Required
17
DigiCert
Required
18
SAP provisioning
Required
19
Knowledge Base
Required
20
KB
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Identity Governance (IGA) processes (joiners/movers/leavers, provisioning, HR/IT identity synchronization)
IAM/IGA Level 2 support (incident troubleshooting, user support, end-to-end resolution)
SLA adherence, prioritization, escalation management
Okta Identity Governance (operational/support expertise)
Saviynt (support/operations; business role model for SAP account provisioning)
Strong documentation skills (KB articles, SOPs, process/training documentation)
Communication and stakeholder liaison (between operations, engineering, and L1 support)
Mentoring/supervising junior staff
English (international team)
Preferred
Nice to Have
CyberArk (operations/support)
Active Directory
Windows Server
Wallix
DigiCert
Platform monitoring
Operations management (compliance, patching, routine changes)
SAP account provisioning context (via Saviynt role model)
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Senior Identity & Access Operations / Identity Governance Support Lead (Okta IGA, Saviynt)
One page, about two minutes. We only ask for what we actually need to have a first conversation.