01
TRCI-26-04105
Senior Deskside Support / End-User Computing (EUC) Technician (L3)
Contract role in Sweden for a senior onsite End-User Computing/Deskside Support technician providing priority (VIP) user support and advanced L2/L3 troubleshooting across Windows and macOS. The role owns incidents end-to-end, performs root-cause analysis and permanent fixes, supports Office 365 and collaboration tools, and ensures meeting room/event readiness (A/V and conferencing). Acts as senior onsite resource for a large/strategic location, mentors junior technicians, follows ITIL/service standards and security policies, and participates in on-call/after-hours coverage while communicating effectively with senior stakeholders.
Position summary
- Location
- Sweden
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 4 years and Maximum 5 years
Role overview
Why This Role Matters.
Contract role in Sweden for a senior onsite End-User Computing/Deskside Support technician providing priority (VIP) user support and advanced L2/L3 troubleshooting across Windows and macOS. The role owns incidents end-to-end, performs root-cause analysis and permanent fixes, supports Office 365 and collaboration tools, and ensures meeting room/event readiness (A/V and conferencing). Acts as senior onsite resource for a large/strategic location, mentors junior technicians, follows ITIL/service standards and security policies, and participates in on-call/after-hours coverage while communicating effectively with senior stakeholders.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Deliver personalized, high‑quality support with rapid response and resolution.
03
Manage incidents with urgency and professionalism, ensuring minimal business disruption.
04
Provide advanced Level 2/3 troubleshooting across Windows and macOS environments.
05
Support enterprise applications, collaboration tools, mobility devices, and peripherals.
06
Perform complex diagnostics, root‑cause analysis, and permanent fixes.
07
Coordinate with network, security, and infrastructure teams while retaining end‑to‑end ownership.
08
Provide planned support for important meetings, events, and critical business sessions when required.
09
Ensure readiness of meeting rooms, collaboration technology, and audio/video systems.
10
Conduct proactive checks of critical rooms and shared technology spaces.
11
Act as the senior onsite FSO resource for large or strategic locations.
12
Mentor and guide Band 1 and Band 2 technicians; provide escalation support and technical direction.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Windows
Required
02
macOS
Required
03
Office 365
Required
04
Microsoft 365
Required
05
Outlook
Required
06
Teams
Required
07
Collaboration tools
Required
08
Conferencing
Required
09
A/V
Required
10
Meeting room technology
Required
11
Mobility devices
Required
12
MDM
Required
13
Peripherals
Required
14
ITIL
Required
15
Incident management
Required
16
Problem management
Required
17
Root cause analysis
Required
18
Deskside support
Required
19
EUC
Required
20
VIP support
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
4–5+ years enterprise deskside support / end-user computing experience
Advanced L2/L3 troubleshooting in Windows environments
Advanced L2/L3 troubleshooting in macOS environments
Office 365 support (desktop apps and services)
Collaboration platforms support (e.g., conferencing/chat)
Mobility device support (smartphones/tablets)
Peripheral support (docks, printers, headsets, etc.)
Incident management with end-to-end ownership
Root-cause analysis and implementing permanent fixes
ITIL process adherence (incident/problem/change concepts)
Meeting room and A/V collaboration technology readiness/support
Strong communication and stakeholder management (including senior/VIP users)
Ability to work independently, prioritize, and perform under pressure
Willingness to participate in on-call/after-hours rotations
Preferred
Nice to Have
Mentoring/guiding junior (L1/L2) technicians
Experience supporting large sites or business-critical user groups
Coordinating with network, security, and infrastructure teams
Supporting users across multiple time zones
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Senior Deskside Support / End-User Computing (EUC) Technician (L3)
One page, about two minutes. We only ask for what we actually need to have a first conversation.