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TRCI-26-06575
Senior Customer Engagement Manager
This contract role leads complex customer adoption and implementation engagements for the ServiceNow Platform, including establishing Generative AI solutions and other platform capabilities. The core requirements are senior customer-facing project and program management, technology implementation experience, strong project governance and risk management, working knowledge of OCM frameworks, ITIL Foundation, and prior ServiceNow product implementation or support experience. PMI or similar certification, Agile Scrum experience or Scrum Master certification, and AI customer implementation experience are preferred. The description asks for 8+ years in high-tech or SaaS and 5+ years in customer-facing project management, while the structured experience band is 5–8 years; this is a discrepancy to confirm. The location is London and employment is contract; work mode is not specified, and English fluency is required.
Position summary
- Location
- United Kingdom
- Workplace
- Remote
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 8 years
Role overview
Why This Role Matters.
This contract role leads complex customer adoption and implementation engagements for the ServiceNow Platform, including establishing Generative AI solutions and other platform capabilities. The core requirements are senior customer-facing project and program management, technology implementation experience, strong project governance and risk management, working knowledge of OCM frameworks, ITIL Foundation, and prior ServiceNow product implementation or support experience. PMI or similar certification, Agile Scrum experience or Scrum Master certification, and AI customer implementation experience are preferred. The description asks for 8+ years in high-tech or SaaS and 5+ years in customer-facing project management, while the structured experience band is 5–8 years; this is a discrepancy to confirm. The location is London and employment is contract; work mode is not specified, and English fluency is required.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Apply project management expertise from the Now Create implementation methodology and prescriptive guidance to promote engagement delivery to drive successful customer outcomes
03
Drive and foster collaboration and efficient decision-making between all internal and external stakeholders, including partners and customers
04
Provide regular (weekly, monthly, quarterly) updates to customers as well as to internal stakeholders
05
Facilitate project planning meetings, reviews, and retrospectives
06
Provide project governance to manage requirements in line with agreed to scope, time, schedule, and business objectives
07
Develop and present the project value proposition to customers as part of the initiative and on-going collaboration
08
Identification and execution of risk assessment, prevention, and mitigation plans, and efficient identification, tracking and resolution of issues
09
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
10
Ensure complete knowledge transfer, record updates, lessons learned, and all transition activities are taking place at the end of each engagement Qualifications
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Minimum of 8+ years of high-tech/SaaS industry experience
12
5+ years in a customer-facing project management role as part of a professional services organization or similar role
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ServiceNow
Required
02
Now Create
Required
03
ServiceNow Platform
Required
04
Generative AI
Required
05
GenAI
Required
06
SaaS
Required
07
high-tech
Required
08
technology products
Required
09
ITIL
Required
10
ITIL v3
Required
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ITIL v4
Required
12
OCM
Required
13
organizational change management
Required
14
Agile
Required
15
Scrum
Required
16
PMI
Required
17
project governance
Required
18
risk management
Required
19
hypercare
Required
20
professional services
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
8+ years of high-tech or SaaS industry experience
5+ years in customer-facing project management in professional services or a similar role
Technology product experience
Prior implementation or support experience with ServiceNow products
Technical project and cross-functional program management, including delivery through go-live and hypercare
Project planning, scheduling, monitoring, governance, scope and schedule control, risk management, and issue resolution
Strong working knowledge of organizational change management (OCM) frameworks
ITIL v3 or v4 Foundation
Excellent written and verbal communication of technical and business concepts
Fluent English
Preferred
Nice to Have
PMI or similar project management certification
Agile Scrum experience
Scrum Master certification
AI customer implementation experience
Bachelor’s degree or equivalent experience
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Senior Customer Engagement Manager
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