01
TRCI-26-06663
Senior Business Process Consultant (BPC) – ServiceNow HRSD
This contract role will lead HR process discovery, requirements analysis, and functional solution design for ServiceNow HRSD implementations, working with HR stakeholders, Product Owners, Architects, and delivery teams. The core requirements are hands-on ServiceNow HRSD consulting, knowledge of its HR service modules, process-design and requirements skills, and the ability to connect HR needs with platform solutions; Agile/Scrum delivery experience is also required. Preferred additions include ServiceNow certifications, enterprise HR transformation experience, Employee Center Pro, Virtual Agent, Performance Analytics, IntegrationHub, and Workday or SAP SuccessFactors integration exposure. The structured experience band is 8–10 years, and the engagement is a contract based in Łódź. The work arrangement is not specified, and the description does not name a specific industry.
Position summary
- Location
- Poland
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 8 years and Maximum 10 years
Role overview
Why This Role Matters.
This contract role will lead HR process discovery, requirements analysis, and functional solution design for ServiceNow HRSD implementations, working with HR stakeholders, Product Owners, Architects, and delivery teams. The core requirements are hands-on ServiceNow HRSD consulting, knowledge of its HR service modules, process-design and requirements skills, and the ability to connect HR needs with platform solutions; Agile/Scrum delivery experience is also required. Preferred additions include ServiceNow certifications, enterprise HR transformation experience, Employee Center Pro, Virtual Agent, Performance Analytics, IntegrationHub, and Workday or SAP SuccessFactors integration exposure. The structured experience band is 8–10 years, and the engagement is a contract based in Łódź. The work arrangement is not specified, and the description does not name a specific industry.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Provide functional consulting across ServiceNow HRSD, including HR Case Management, Employee Center/Employee Center Pro, HR Knowledge Management, Lifecycle Events, and HR Services.
03
Analyze existing HR processes and recommend opportunities for standardization, simplification, automation, and employee experience improvement.
04
Translate business requirements into user stories, functional requirements, process flows, acceptance criteria, and solution requirements.
05
Facilitate process design and requirement-gathering workshops with business, HR, and technical stakeholders.
06
Partner with ServiceNow Architects and Developers to ensure functional requirements are translated into appropriate platform solutions.
07
Drive adoption of ServiceNow out-of-the-box capabilities while minimizing unnecessary customizations.
08
Support HR service taxonomy, case categorization, assignment/routing requirements, SLAs, knowledge, notifications, and HR service configuration.
09
Define and validate employee journeys and lifecycle processes such as onboarding, offboarding, transfers, and other employee transitions.
10
Support integrations and process requirements involving enterprise HR platforms such as Workday, SAP SuccessFactors, or other HR systems.
11
Participate in solution validation, UAT, defect triage, release readiness, and business sign-off.
12
Provide functional leadership and guidance to Business Analysts and delivery teams throughout the implementation lifecycle.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ServiceNow
Required
02
HRSD
Required
03
Human Resources Service Delivery
Required
04
HR Case Management
Required
05
HR Services
Required
06
Employee Center
Required
07
Employee Center Pro
Required
08
HR Knowledge Management
Required
09
Lifecycle Events
Required
10
Flow Designer
Required
11
ServiceNow workflows
Required
12
IntegrationHub
Required
13
Workday
Required
14
SAP SuccessFactors
Required
15
Virtual Agent
Required
16
Performance Analytics
Required
17
CSA
Required
18
Agile
Required
19
Scrum
Required
20
UAT
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Hands-on functional or consulting experience in ServiceNow HRSD
Understanding of HR Case Management, HR Services, Employee Center, HR Knowledge, and Lifecycle Events
Process discovery, fit-gap analysis, requirements workshops, and future-state process design
Development of user stories, acceptance criteria, process flows, and functional specifications
Understanding of ServiceNow platform capabilities, workflows or Flow Designer, integrations, reporting, and security
Ability to translate between HR business stakeholders and ServiceNow technical teams, including workshop facilitation and stakeholder communication
Experience working in Agile/Scrum-based ServiceNow implementation programs
Preferred
Nice to Have
ServiceNow Certified System Administrator (CSA)
ServiceNow HRSD implementation certification
Experience with large enterprise HR transformation programs
Employee Center Pro
Virtual Agent
Performance Analytics
IntegrationHub
Workday or SAP SuccessFactors integration experience
Exposure to global HR processes, data privacy, employee data security, and HR compliance
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Senior Business Process Consultant (BPC) – ServiceNow HRSD
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