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TRPD-26-04956
SAP Customer Service (CS) Consultant / Lead
Lead SAP Customer Service (CS) requirement gathering, solution design, configuration, and implementation for service management processes. The role focuses on configuring and supporting SAP CS capabilities such as service orders, notifications, service contracts, warranty, and installed base, while working closely with SD, PM, MM, and FI teams to deliver integrated solutions. Responsibilities include functional specs, testing/UAT support, troubleshooting, end-user support, and continuous process improvements in a global project environment.
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Full Time
- Experience
- Minimum 6 years and Maximum 9 years
Role overview
Why This Role Matters.
Lead SAP Customer Service (CS) requirement gathering, solution design, configuration, and implementation for service management processes. The role focuses on configuring and supporting SAP CS capabilities such as service orders, notifications, service contracts, warranty, and installed base, while working closely with SD, PM, MM, and FI teams to deliver integrated solutions. Responsibilities include functional specs, testing/UAT support, troubleshooting, end-user support, and continuous process improvements in a global project environment.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
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Configure and support SAP CS functionalities including Service Orders, Notifications, Contracts, Warranty Management, and Installed Base Management.
03
Collaborate with cross-functional teams across SAP SD, PM, MM, and FI modules to deliver integrated business solutions.
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Provide end-user support, conduct testing, prepare functional specifications, and drive continuous process improvements.
05
6-9 years of overall experience with strong hands-on expertise in SAP Customer Service (CS) module implementation and support projects.
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Proven experience in configuring service management processes, troubleshooting issues, and delivering business-centric SAP solutions.
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Strong understanding of integration points between SAP CS and related modules such as SD, PM, MM, and Finance.
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Excellent stakeholder management, communication, and analytical skills with experience working in global project environments.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
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SAP
Required
02
SAP CS
Required
03
SAP Customer Service
Required
04
Service Orders
Required
05
Service Notifications
Required
06
Service Contracts
Required
07
Warranty Management
Required
08
Installed Base
Required
09
SAP SD
Required
10
SAP PM
Required
11
SAP MM
Required
12
SAP FI
Required
13
Functional Specification
Required
14
UAT
Required
15
Testing
Required
16
Support
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
SAP Customer Service (CS) module implementation and support
Requirements gathering and solution design for service management processes
SAP CS configuration: Service Orders
SAP CS configuration: Notifications
SAP CS configuration: Service Contracts
SAP CS configuration: Warranty Management
SAP CS configuration: Installed Base Management
Integration knowledge between SAP CS and SAP SD
Integration knowledge between SAP CS and SAP PM
Integration knowledge between SAP CS and SAP MM
Integration knowledge between SAP CS and SAP FI/Finance
Troubleshooting and issue resolution in SAP CS
Functional specification preparation
Testing/UAT support and defect triage
Stakeholder management and communication in global project environments
Preferred
Nice to Have
Process improvement/continuous improvement mindset
Cross-module solutioning across SD/PM/MM/FI beyond CS scope
Strong analytical skills
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for SAP Customer Service (CS) Consultant / Lead
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