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TRCI-26-05575
ProAlpha ERP Application Support Consultant (L2/L3)
Contract role in Germany for a ProAlpha ERP L2/L3 application support consultant. The consultant will handle incident/service request resolution, proactive monitoring, SLA adherence, and problem management including root cause analysis. The role also covers change/enhancement work (requirements analysis, configuration, SIT/UAT support, and deployment/transport documentation), plus functional guidance, end-user training, and support for month/quarter/year-end activities while acting as a liaison between business and technical/vendor teams.
Position summary
- Location
- Germany
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 10 years
Role overview
Why This Role Matters.
Contract role in Germany for a ProAlpha ERP L2/L3 application support consultant. The consultant will handle incident/service request resolution, proactive monitoring, SLA adherence, and problem management including root cause analysis. The role also covers change/enhancement work (requirements analysis, configuration, SIT/UAT support, and deployment/transport documentation), plus functional guidance, end-user training, and support for month/quarter/year-end activities while acting as a liaison between business and technical/vendor teams.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
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Analyze, troubleshoot, and resolve incidents and service requests.
03
Monitor application performance and identify potential issues proactively.
04
Ensure compliance with agreed service levels (SLAs).
05
Investigate and resolve production issues.
06
Perform root cause analysis (RCA) for recurring incidents.
07
Coordinate with technical teams and vendors for complex issue resolution.
08
Maintain incident documentation and knowledge articles.
09
Gather and analyze business requirements.
10
Configure and implement approved ProAlpha enhancements.
11
Support testing activities including SIT and UAT.
12
Prepare transport and deployment documentation.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ProAlpha
Required
02
ProAlpha ERP
Required
03
ERP
Required
04
Application Support
Required
05
L2 Support
Required
06
L3 Support
Required
07
Incident Management
Required
08
Problem Management
Required
09
RCA
Required
10
Service Requests
Required
11
SLA
Required
12
Monitoring
Required
13
Enhancement
Required
14
Configuration
Required
15
SIT
Required
16
UAT
Required
17
Transport
Required
18
Deployment
Required
19
Knowledge Base
Required
20
Documentation
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
ProAlpha ERP application support (Level 2/Level 3)
Incident management and service request handling
Production troubleshooting and issue resolution
Problem management and root cause analysis (RCA)
Application monitoring and performance awareness
SLA-driven support and prioritization
Business requirements gathering and analysis
ProAlpha configuration and enhancement implementation
Testing support (SIT and UAT)
Deployment/transport preparation and documentation
Functional user support and guidance
Documentation (incident records, knowledge articles)
Stakeholder communication with business, technical teams, and vendors
Preferred
Nice to Have
End-user training and knowledge transfer
Process optimization and best-practice guidance
Experience supporting month-end/quarter-end/year-end activities
Experience in governance/customer review meetings
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for ProAlpha ERP Application Support Consultant (L2/L3)
One page, about two minutes. We only ask for what we actually need to have a first conversation.