01
ITIL v3
Required
TRCI-26-04987
OSI (Major) Incident Management Coordinator
Coordinate and govern (Major) Incident Management within a complex multi-vendor (SIAM) environment in Amsterdam. You will monitor correct execution of incident/problem/change/release/configuration management activities by service providers, coordinate cross-provider process items, drive integrated reporting and process data quality, and act as the operational counterpart to internal process management and supplier process managers. The role includes Major Incident Control (P1) coordination, communications, escalation, RCA/post-mortems, and continuous process optimization with a target maturity of CMMI level 4 within 2 years. Requires strong ITIL/SIAM/Agile foundations, broad technical landscape understanding (hosting, connectivity, integrations), and basic cybersecurity/privacy knowledge.
Position summary
- Location
- Netherlands
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 8 years and Maximum 10 years
Role overview
Why This Role Matters.
Coordinate and govern (Major) Incident Management within a complex multi-vendor (SIAM) environment in Amsterdam. You will monitor correct execution of incident/problem/change/release/configuration management activities by service providers, coordinate cross-provider process items, drive integrated reporting and process data quality, and act as the operational counterpart to internal process management and supplier process managers. The role includes Major Incident Control (P1) coordination, communications, escalation, RCA/post-mortems, and continuous process optimization with a target maturity of CMMI level 4 within 2 years. Requires strong ITIL/SIAM/Agile foundations, broad technical landscape understanding (hosting, connectivity, integrations), and basic cybersecurity/privacy knowledge.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
02
ITIL v4
Required
03
SIAM
Required
04
Agile
Required
05
Scrum
Required
06
DevOps
Required
07
Major Incident Management
Required
08
Major Incident Control
Required
09
Problem Management
Required
10
Change Management
Required
11
Release Management
Required
12
Configuration Management
Required
13
CMDB
Required
14
RCA
Required
15
Post-mortem
Required
16
CMMI Level 4
Required
17
ITSM
Required
18
IaaS
Required
19
PaaS
Required
20
SaaS
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Major Incident Management / Major Incident Control (MIC) for P1 incidents (coordination, communication, escalation, resolution, RCA)
Incident Management process coordination in a complex environment
Problem Management (RCA, post-mortems) coordination
Change and Release Management (including urgent/complex changes) coordination and process assurance
Configuration Management / CMDB concepts (CIs and relationships)
Process monitoring and control across multiple service providers (cross-provider coordination)
Process reporting and process data quality/performance analysis
ITIL certification (v3 Practitioner or v4 Specialist or higher)
Agile certification (at least Foundation level, e.g., Scrum)
SIAM certification (minimum Foundation level)
Knowledge of DevOps concepts
Knowledge of IaaS, PaaS, SaaS concepts
Basic cybersecurity and privacy knowledge
Preferred
Nice to Have
CMMI process maturity knowledge (targeting level 4)
Knowledge of test automation concepts
Architecture concepts/understanding
Broad technical landscape knowledge (connectivity, hosting, integrations, workplace/WP)
Knowledge of NS domains (to be built up)
Reporting in the NS ITSM tool (basic knowledge)
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for OSI (Major) Incident Management Coordinator
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