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TRCI-26-05461
Onsite Warehouse IT Support / OT Support Technician (Contract)
Contract onsite IT/OT support role for a live warehouse/fulfilment environment in Herleshausen. The position supports end-user computing and warehouse infrastructure including RF/PDA devices, barcode scanners, label/IP printers, workstations, wireless/network connectivity, and basic datacentre components. The technician will handle incident/problem/change support with SLA awareness, perform hands-on troubleshooting of hardware/software/connectivity issues, read network diagrams/schematics, and follow templates to prepare network LLD/base configs for Cisco/Aruba/FortiGate. Requires strong communication for operator training and supplier coordination, a safety-first mindset, and availability for on-call support during critical operational periods.
Position summary
- Location
- Germany
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 1 years and Maximum 3 years
Role overview
Why This Role Matters.
Contract onsite IT/OT support role for a live warehouse/fulfilment environment in Herleshausen. The position supports end-user computing and warehouse infrastructure including RF/PDA devices, barcode scanners, label/IP printers, workstations, wireless/network connectivity, and basic datacentre components. The technician will handle incident/problem/change support with SLA awareness, perform hands-on troubleshooting of hardware/software/connectivity issues, read network diagrams/schematics, and follow templates to prepare network LLD/base configs for Cisco/Aruba/FortiGate. Requires strong communication for operator training and supplier coordination, a safety-first mindset, and availability for on-call support during critical operational periods.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
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➢ Minimum 1 to 3 years of experience supporting warehouse, fulfilment, distribution, manufacturing, automation or onsite technology environments
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➢ This role demands familiarity with onsite warehouse infrastructure, including end-user computing, OT devices, network equipment, and datacentre components
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➢ Hands-on experience with PDA / RDT / RF devices, barcode scanners, label printers, warehouse workstations, Network, wireless connectivity and onsite IT peripherals.
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➢ Experience in different basic automation systems used in a warehouse environment e.g. conveyors, RFID tunnel (not must but good to have)
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➢ Understanding in diagnosing and troubleshooting hardware software, and connectivity issues.
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➢ Competency in reading and interpreting technical schematics and network diagrams.
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➢ Ability to continually identify and implement solution improvements, proactively enhance processes and performance, and act on stakeholder feedback.
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➢ Able to work under pressure in live warehouse operations, support critical periods and demonstrate a can-do, safety-first mindset.
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➢ Strong communication skills to effectively train operators and coordinate with suppliers.
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➢ Availability for on-call support during critical operational periods.
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➢ Incident management, problem management, change support, SLA / OLA awareness, asset management and preventive maintenance coordination.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
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Windows 11
Required
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Microsoft 365
Required
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O365
Required
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Active Directory
Required
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ITIL
Required
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Incident management
Required
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Problem management
Required
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Change management
Required
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SLA
Required
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OLA
Required
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Asset management
Required
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Preventive maintenance
Required
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RF
Required
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RDT
Required
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PDA
Required
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Barcode scanner
Required
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Label printer
Required
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IP printer
Required
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Wireless
Required
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Wi-Fi
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
1–3 years onsite support experience in warehouse/fulfilment/distribution/manufacturing/automation or similar environments
Hands-on support for RF/PDA/RDT devices, barcode scanners, label printers, warehouse workstations and IT peripherals
Troubleshooting hardware, software, and connectivity issues (including wireless)
Basic network troubleshooting knowledge (switching/wireless/IP connectivity)
Incident management, problem management, change support; SLA/OLA awareness
Asset management and preventive maintenance coordination
Windows 11 and Microsoft 365 (O365) support and troubleshooting
Active Directory basics (user/device access, authentication fundamentals)
Ability to read/interpret technical schematics and network diagrams
Ability to follow templates/instructions to prepare Network LLD and base configurations for Cisco switches, Aruba controllers, and FortiGate firewalls
Strong communication skills for training operators and coordinating with suppliers
Ability to work under pressure in live operations; safety-first mindset
On-call availability during critical operational periods
Preferred
Nice to Have
Exposure to warehouse automation systems (e.g., conveyors, RFID tunnel)
OT cybersecurity basics (access control, vulnerability remediation support, secure configuration practices)
ITIL knowledge and preferably ITIL certification
Experience with datacentre components in onsite environments
Experience with video conferencing and Microsoft Teams events/support
Warehouse Management System (WMS) knowledge
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Onsite Warehouse IT Support / OT Support Technician (Contract)
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