01
TRCI-26-05542
On-site IT Infrastructure / Field Support Engineer (L2)
Contract on-site IT support role in Kechnec providing hands-on desktop and infrastructure support across end-user devices (desktops/laptops/printers), basic server and network maintenance (patching/updates, routine checks), and LAN/WAN troubleshooting (switches/routers/Wi‑Fi). The role supports onboarding/offboarding (device provisioning and access setup), uses ticketing/remote tools (e.g., ServiceNow), coordinates with vendors for repairs, maintains asset/incident documentation, and follows IT security and data protection policies while escalating complex issues to higher-level teams.
Position summary
- Location
- Slovakia
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 7 years
Role overview
Why This Role Matters.
Contract on-site IT support role in Kechnec providing hands-on desktop and infrastructure support across end-user devices (desktops/laptops/printers), basic server and network maintenance (patching/updates, routine checks), and LAN/WAN troubleshooting (switches/routers/Wi‑Fi). The role supports onboarding/offboarding (device provisioning and access setup), uses ticketing/remote tools (e.g., ServiceNow), coordinates with vendors for repairs, maintains asset/incident documentation, and follows IT security and data protection policies while escalating complex issues to higher-level teams.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Install, configure, and maintain hardware and software systems.
03
Troubleshoot and resolve technical issues related to infrastructure, connectivity, and user access.
04
Perform routine checks, patching, and updates on servers and network components.
05
Support LAN/WAN infrastructure, including switches, routers, and wireless access points.
06
Coordinate with vendors for hardware repairs and replacements.
07
Assist in onboarding/offboarding activities including device provisioning and access setup.
08
Maintain accurate documentation of assets, incidents, and service requests.
09
Ensure compliance with IT policies, security standards, and data protection protocols.
10
Participate in infrastructure upgrade projects and site rollouts.
11
Escalate unresolved issues to higher-level support or specialized teams.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Windows
Required
02
Active Directory
Required
03
LAN
Required
04
WAN
Required
05
TCP/IP
Required
06
DNS
Required
07
DHCP
Required
08
Switches
Required
09
Routers
Required
10
Wireless access points
Required
11
Wi-Fi
Required
12
ServiceNow
Required
13
Ticketing system
Required
14
Remote support tools
Required
15
Endpoint security
Required
16
Patching
Required
17
Server updates
Required
18
Asset management
Required
19
ITIL (ticketing/SLA context)
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
On-site desktop/laptop/printer support (hardware and software)
Windows OS administration and troubleshooting
Active Directory fundamentals (user/computer accounts, groups, access)
Networking fundamentals (TCP/IP, DNS, DHCP, routing/switching basics)
LAN/WAN support and troubleshooting
Support for switches, routers, and wireless access points
Infrastructure/connectivity/user access troubleshooting
Routine checks, patching, and updates on servers and network components
Ticketing system usage (e.g., ServiceNow)
Remote support tools usage
Asset, incident, and service request documentation
Vendor coordination for hardware repair/replacement
Onboarding/offboarding: device provisioning and access setup
Endpoint security fundamentals and adherence to IT/security/data protection policies
Escalation to higher-level/specialized support teams
Preferred
Nice to Have
CompTIA A+ certification
CompTIA Network+ certification
Microsoft Certified: Azure Fundamentals certification
Participation in infrastructure upgrade projects and site rollouts
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for On-site IT Infrastructure / Field Support Engineer (L2)
One page, about two minutes. We only ask for what we actually need to have a first conversation.