01
TRCI-26-05545
MuleSoft Platform Operations Engineer (L3 Support)
Contract role in Lisbon (hybrid 2 days/week onsite) providing Level 3 operations and support for a MuleSoft integration platform. The focus is platform management (not API development): incident and major incident handling within SLAs, troubleshooting via logs/monitoring, initial RCA and corrective actions, capacity/performance management, release/change support, documentation/SOPs, and automation of repetitive ops tasks. Must have 5–7 years MuleSoft platform ops plus Flex Gateway (Omni Gateway), Terraform, GitHub, OpenShift, Argo CI/CD, API security (OAuth/OIDC), foundational AWS/Azure, and ITIL process knowledge in an international environment with strong stakeholder communication.
Position summary
- Location
- Portugal
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 7 years
Role overview
Why This Role Matters.
Contract role in Lisbon (hybrid 2 days/week onsite) providing Level 3 operations and support for a MuleSoft integration platform. The focus is platform management (not API development): incident and major incident handling within SLAs, troubleshooting via logs/monitoring, initial RCA and corrective actions, capacity/performance management, release/change support, documentation/SOPs, and automation of repetitive ops tasks. Must have 5–7 years MuleSoft platform ops plus Flex Gateway (Omni Gateway), Terraform, GitHub, OpenShift, Argo CI/CD, API security (OAuth/OIDC), foundational AWS/Azure, and ITIL process knowledge in an international environment with strong stakeholder communication.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Perform troubleshooting using logs, monitoring tools, and system diagnostics Conduct initial Root Cause Analysis (RCA) and recommend corrective actions
03
Monitor and improve operational KPIs, service quality, and compliance with support processes and procedures
04
Proactively identify risks, blockers, and improvement opportunities within the support environment
05
Interface between internal and external providers within an international context
06
Root Cause Analysis (RCA) outputs and associated corrective action recommendations
07
Operational documentation, SOPs, and knowledge articles Platform capacity and performance monitoring reports
08
Continuous service improvement recommendations and associated implementation outputs
09
5 to 7 years of expertise in MuleSoft platform management (platform operations, not API development)
10
Authentication & Authorization mechanisms — API security standards and implementation (OAuth, OpenID)
11
Stakeholder Engagement & Communication Expertise: (Technical information synthesis and communication, multicultural environment, workshop and stakeholder facilitation, influence management…)
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
MuleSoft
Required
02
Anypoint Platform
Required
03
MuleSoft Flex Gateway
Required
04
Omni Gateway
Required
05
Terraform
Required
06
GitHub
Required
07
OpenShift
Required
08
Kubernetes
Required
09
Argo CD
Required
10
Argo CI/CD
Required
11
CI/CD
Required
12
OAuth 2.0
Required
13
OpenID Connect
Required
14
OIDC
Required
15
AWS
Required
16
Azure
Required
17
ITIL
Required
18
RCA
Required
19
SLA
Required
20
Monitoring
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
MuleSoft platform management / operations (L3 support; not API development)
Incident management and troubleshooting within SLA
Root Cause Analysis (RCA) and corrective action recommendations
MuleSoft Omni Gateway / Flex Gateway
Terraform
GitHub
OpenShift
Argo CI/CD
Authentication & Authorization for APIs (OAuth 2.0, OpenID Connect)
AWS (foundational)
Azure (foundational)
ITIL processes (incident/problem/change)
Operational documentation (SOPs, knowledge articles)
Automation scripting for repetitive operational tasks
On-call / after-hours support (as required)
Stakeholder communication in multicultural/international environment
Preferred
Nice to Have
XML
XSD
WSDL
WS-*
Java
JSON
Network fundamentals (VIPs, firewalls, load balancers)
Certificate lifecycle management
SoapUI (user level)
Postman (user level)
Linux ("Silva Linux" mentioned; interpreted as Linux skills)
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for MuleSoft Platform Operations Engineer (L3 Support)
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