01
TRCI-26-04430
Microsoft Teams Rooms (MTR) & Video Conferencing Specialist (AV/UC Operations)
Hands-on contract specialist to run global operational excellence for ~330 Microsoft Teams Rooms (Windows and Android) from a Bournville (Birmingham) base. You will troubleshoot complex multi-vendor AV/UC signal chains, optimise the end-to-end meeting experience (in-room and remote), and partner with a globally distributed team on standards and continuous improvement. The role also owns a dedicated Video Testing Lab to validate firmware, vulnerability fixes, and configuration changes before production rollout, using ITIL/ITSM (ServiceNow) processes and contributing to DEX/experience metrics (e.g., Nexthink).
Position summary
- Location
- United Kingdom
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 4 years and Maximum 7 years
Role overview
Why This Role Matters.
Hands-on contract specialist to run global operational excellence for ~330 Microsoft Teams Rooms (Windows and Android) from a Bournville (Birmingham) base. You will troubleshoot complex multi-vendor AV/UC signal chains, optimise the end-to-end meeting experience (in-room and remote), and partner with a globally distributed team on standards and continuous improvement. The role also owns a dedicated Video Testing Lab to validate firmware, vulnerability fixes, and configuration changes before production rollout, using ITIL/ITSM (ServiceNow) processes and contributing to DEX/experience metrics (e.g., Nexthink).
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Configure, support, and optimise AV peripherals and infrastructure components from OEMs including (but not limited to) Shure, Crestron, Extron, Magewell, Blackmagic Design, and Sennheiser
03
Troubleshoot complex AV signal chains — understanding logical connectivity, device settings, firmware, and their impact on both in-room and remote participant experience
04
Ensure meeting spaces deliver a cohesive experience where acoustic treatment, lighting, camera placement, and technology work together
05
Own the video conferencing experience from an employee/user perspective — proactively identifying and resolving friction points across the global estate
06
Collaborate with global MTR team colleagues across time zones on standards, configurations, incident resolution, and continuous improvement
07
Provide data and insight to support reporting, scorecards, and experience metrics
08
Support the day-to-day operation of the Bournville Video Testing Lab as a controlled environment for the global team
09
Coordinate and execute testing of firmware updates, security/vulnerability patches, and configuration changes before global rollout
10
Test and validate AV device settings, audio tuning, video quality, and their combined impact on the in-room and remote meeting experience
11
Support global colleagues in using the lab remotely for validation and experimentation
12
Document test outcomes, maintain a test register, and provide go/no-go recommendations for production deployment
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Microsoft Teams Rooms
Required
02
MTR
Required
03
Teams Rooms on Windows
Required
04
Teams Rooms on Android
Required
05
Microsoft Teams Admin Center
Required
06
Teams policies
Required
07
Teams calling
Required
08
Teams meetings
Required
09
AV
Required
10
Pro AV
Required
11
Unified Communications
Required
12
UC
Required
13
VoIP
Required
14
SIP
Required
15
ServiceNow
Required
16
ITSM
Required
17
ITIL
Required
18
Nexthink
Required
19
DEX
Required
20
Shure
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Expert Microsoft Teams Rooms (MTR) deployment, configuration, management, and troubleshooting (Windows and Android)
Microsoft Teams administration (Teams Admin Center, policies, calling and meeting configurations)
Pro-AV systems expertise: components, signal flow, and integration with MTR
Hands-on experience with AV/UC OEM ecosystems (e.g., Shure, Crestron, Extron, Magewell, Blackmagic Design, Sennheiser or equivalent)
Unified Communications fundamentals (VoIP, SIP, collaboration platforms)
Advanced troubleshooting across hardware, software, network, firmware, and configuration layers
Room design awareness impacting meeting quality (acoustics, lighting, camera placement, layout)
ITIL Foundation certification (minimum)
ITSM ticketing experience in ServiceNow (or equivalent) including incident/service request handling and SLA awareness
Experience supporting AV/UC/MTR in a large global enterprise environment (at scale)
Preferred
Nice to Have
DEX (Digital Employee Experience) platform experience (ideally Nexthink)
Microsoft certifications (e.g., MS-700, MS-720 or equivalent)
Experience operating/managing an AV/UC test lab environment
Experience in large, global, multi-site enterprise environments
Familiarity with room booking systems and workplace technology integrations
AV control systems programming experience (Crestron, Extron)
Understanding of network requirements for real-time media (QoS, VLANs, bandwidth)
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Microsoft Teams Rooms (MTR) & Video Conferencing Specialist (AV/UC Operations)
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