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TRCI-26-04164
Microsoft Dynamics 365 Customer Service Technical Consultant / Developer (Contract)
Contract role in Paris (with some remote) for a senior Dynamics 365 Customer Service Online technical consultant to build and integrate a Customer Service deployment (~300 users) for an international financial services client. The Functional Lead owns functional design; this mission focuses on C# plugin development (sync/async), JavaScript/HTML web resources, Customer Service configuration (Cases, Queues, SLAs, Entitlements, routing/Unified Routing), Power Automate/Power Platform, Dataverse/REST integrations, data migration scripts, testing/UAT support, and CI/CD solution deployments via Azure DevOps, with Jira tracking and English communication in an international context.
Position summary
- Location
- France
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 6 years and Maximum 20 years
Role overview
Why This Role Matters.
Contract role in Paris (with some remote) for a senior Dynamics 365 Customer Service Online technical consultant to build and integrate a Customer Service deployment (~300 users) for an international financial services client. The Functional Lead owns functional design; this mission focuses on C# plugin development (sync/async), JavaScript/HTML web resources, Customer Service configuration (Cases, Queues, SLAs, Entitlements, routing/Unified Routing), Power Automate/Power Platform, Dataverse/REST integrations, data migration scripts, testing/UAT support, and CI/CD solution deployments via Azure DevOps, with Jira tracking and English communication in an international context.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Create workflows, Custom Actions, and Business Process Flows.
03
development of Web Resources in JavaScript and HTML;
04
Advanced configuration of the Customer Service module: Cases, Queues, SLAs, Entitlements and routing rules;
05
Setting up roles, teams, business units, and access rights.
06
development of Power Automate flows and Model-Driven Apps;
07
design integrations via REST API and Dataverse Web API;
08
development of migration and data processing scripts;
09
Performing unit and non-regression tests;
10
participation in the technical acceptance in a UAT environment;
11
Manage Dynamics solutions and deployments through Azure DevOps.
12
technical documentation, deployment notes, and maintenance guides;
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Dynamics 365
Required
02
Dynamics 365 Customer Service
Required
03
Customer Service Online
Required
04
Dataverse
Required
05
Power Platform
Required
06
Power Automate
Required
07
Model-Driven Apps
Required
08
C#
Required
09
Dynamics 365 plugins
Required
10
JavaScript
Required
11
HTML
Required
12
Web Resources
Required
13
Custom Actions
Required
14
Business Process Flows
Required
15
Workflows
Required
16
Unified Routing
Required
17
Cases
Required
18
Queues
Required
19
SLAs
Required
20
Entitlements
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Microsoft Dynamics 365 Customer Service Online
Customer Service configuration: Cases, Queues, SLAs, Entitlements, Routing Rules, Unified Routing
C# development for Dynamics 365 plugins (synchronous and asynchronous)
JavaScript and HTML for Dynamics 365 Web Resources
Workflows, Custom Actions, Business Process Flows
Power Platform and Power Automate
Dataverse Web API and REST API integrations with third-party systems
Azure DevOps (CI/CD pipelines, solution lifecycle management, deployments)
SQL / T-SQL
Unit testing and non-regression testing; UAT/technical acceptance support
Technical documentation (deployment notes, maintenance guides)
Task/anomaly tracking in Jira
Ability to design, challenge, and document technical solutions
Professional English
Preferred
Nice to Have
SSIS
SSRS
Power BI
Azure Functions
Azure Logic Apps
Azure Service Bus
Python or scripting
Data migration and data reliability/data quality experience
Financial services domain knowledge (banking, insurance, asset management)
Hands-on use of AI tools for development, documentation, and debugging
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Microsoft Dynamics 365 Customer Service Technical Consultant / Developer (Contract)
One page, about two minutes. We only ask for what we actually need to have a first conversation.