01
TRCI-26-06785
Lego
This contract role is titled “Lego” in the supplied input and focuses on operational IT service management, particularly Incident and Major Incident Management; the product and team context are not specified. Core requirements include hands-on MIM, bridge management, escalations and stakeholder communication, as well as Problem Management, RCA, Change Management, ITIL/ITSM processes and MIM governance. Practical experience with both ServiceNow and Jira is also required; no separate nice-to-have skills are listed. The stated experience band is four years, and the location is Gdansk. Work mode is not specified, and the description does not identify an industry or product domain.
Position summary
- Location
- Poland
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 4 years and Maximum 4 years
Role overview
Why This Role Matters.
This contract role is titled “Lego” in the supplied input and focuses on operational IT service management, particularly Incident and Major Incident Management; the product and team context are not specified. Core requirements include hands-on MIM, bridge management, escalations and stakeholder communication, as well as Problem Management, RCA, Change Management, ITIL/ITSM processes and MIM governance. Practical experience with both ServiceNow and Jira is also required; no separate nice-to-have skills are listed. The stated experience band is four years, and the location is Gdansk. Work mode is not specified, and the description does not identify an industry or product domain.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Experience with bridge management, escalations and stakeholder communication.
03
Good knowledge of Problem Management, RCA and Change Management.
04
Strong understanding of ITIL/ITSM processes and MIM governance.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Incident Management
Required
02
Major Incident Management
Required
03
MIM
Required
04
incident bridge
Required
05
bridge management
Required
06
escalation management
Required
07
stakeholder communication
Required
08
Problem Management
Required
09
RCA
Required
10
Root Cause Analysis
Required
11
Change Management
Required
12
ITIL
Required
13
ITSM
Required
14
MIM governance
Required
15
ServiceNow
Required
16
Jira
Required
17
IT service management
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Incident and Major Incident Management (MIM)
Bridge management
Escalation management and stakeholder communication
Problem Management
Root Cause Analysis (RCA)
Change Management
ITIL/ITSM processes
MIM governance
Practical ServiceNow experience
Practical Jira experience
Preferred
Nice to Have
There are no additional preferred qualifications for this position. If you meet the essential requirements, we encourage you to apply.
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Lego
One page, about two minutes. We only ask for what we actually need to have a first conversation.