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TRFI-26-06597
L2 Support Engineer
This is an L2 Support Engineer role supporting incident management and service requests in the HIS (health information systems) domain. The stated must-haves are L2 support process knowledge, incident management, service request handling, HIS expertise, ITIL knowledge, and German at C1 level. The structured input specifies 5–8 years of experience and fixed employment in Germany; neither the exact HIS product nor the work mode is stated. No additional nice-to-have skills are specified. The description does not identify a particular product, technical stack, or team setup.
Position summary
- Location
- Germany
- Workplace
- Remote
- Employment
- Full Time
- Experience
- Minimum 5 years and Maximum 8 years
Role overview
Why This Role Matters.
This is an L2 Support Engineer role supporting incident management and service requests in the HIS (health information systems) domain. The stated must-haves are L2 support process knowledge, incident management, service request handling, HIS expertise, ITIL knowledge, and German at C1 level. The structured input specifies 5–8 years of experience and fixed employment in Germany; neither the exact HIS product nor the work mode is stated. No additional nice-to-have skills are specified. The description does not identify a particular product, technical stack, or team setup.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
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experience and expertise, ITIL knowledge,
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
L2 support
Required
02
Level 2 support
Required
03
Second-line support
Required
04
Incident management
Required
05
Service request management
Required
06
HIS
Required
07
Hospital Information System
Required
08
Healthcare Information System
Required
09
ITIL
Required
10
IT service management
Required
11
ITSM
Required
12
Service desk
Required
13
Help desk
Required
14
Application support
Required
15
Ticket management
Required
16
Incident escalation
Required
17
Troubleshooting
Required
18
Service request fulfillment
Required
19
German C1
Required
20
German language proficiency
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
L2 support process knowledge
Incident management
Service request handling
HIS domain experience and expertise
ITIL knowledge
German language proficiency at C1 level
Preferred
Nice to Have
There are no additional preferred qualifications for this position. If you meet the essential requirements, we encourage you to apply.
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for L2 Support Engineer
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