01
TRCI-26-04706
L2/L3 Support Engineer (Comarch Inventory Management / IME)
L2/L3 Support Engineer needed on a contract basis in London to provide advanced technical support for a large-scale Comarch-based Inventory Management Ecosystem (IME). The role focuses on triaging and resolving complex incidents across resource inventory (physical/logical objects), service catalogue and orchestration, configuration/connectivity modelling for network elements, and data integration/API orchestration between a Common Data Model (CDM) and the platform. You will work closely with L1, vendors, and third parties, producing RCA and support documentation to maintain platform stability and meet SLAs.
Position summary
- Location
- United Kingdom
- Workplace
- Remote
- Employment
- Contract
- Experience
- Minimum 4 years and Maximum 6 years
Role overview
Why This Role Matters.
L2/L3 Support Engineer needed on a contract basis in London to provide advanced technical support for a large-scale Comarch-based Inventory Management Ecosystem (IME). The role focuses on triaging and resolving complex incidents across resource inventory (physical/logical objects), service catalogue and orchestration, configuration/connectivity modelling for network elements, and data integration/API orchestration between a Common Data Model (CDM) and the platform. You will work closely with L1, vendors, and third parties, producing RCA and support documentation to maintain platform stability and meet SLAs.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services.
03
Support configuration management activities including analysis of technology domains, interface configurations, and connectivity modelling for active and passive network elements.
04
Diagnose and resolve data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
05
Collaborate with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses, and resolution notes.
06
Liaise with platform vendors and third-party teams where required to progress and resolve complex technical issues within agreed SLAs.
07
Contribute to the creation and maintenance of knowledge base articles, runbooks, and support documentation to improve team efficiency and first-time resolution rates.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Comarch
Required
02
Inventory Management Ecosystem (IME)
Required
03
Network inventory
Required
04
Resource inventory
Required
05
Service catalogue
Required
06
Service orchestration
Required
07
Lifecycle management
Required
08
Configuration management
Required
09
Connectivity modelling
Required
10
Active network elements
Required
11
Passive network elements
Required
12
Data integration
Required
13
API orchestration
Required
14
Common Data Model (CDM)
Required
15
GIS
Required
16
Address data
Required
17
Incident management
Required
18
RCA
Required
19
SLA
Required
20
Runbooks
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
L2/L3 production support / incident triage and troubleshooting
Comarch platform experience (Comarch-based inventory/service management ecosystem)
Network inventory concepts: physical and logical resource objects (cables, hardware)
Service catalogue management and service lifecycle management concepts
Service orchestration troubleshooting
Configuration management and connectivity modelling for active and passive network elements
Data integration troubleshooting (API orchestration calls, object create/update failures)
Root cause analysis (RCA) and incident documentation
Collaboration with L1 support and escalation handling
Working with vendors/third parties to resolve incidents within SLAs
Preferred
Nice to Have
GIS/address data troubleshooting in inventory systems
Knowledge base/runbook creation and maintenance
Common Data Model (CDM) familiarity beyond basic integration troubleshooting
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for L2/L3 Support Engineer (Comarch Inventory Management / IME)
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