TRPD-26-05516

L2/L3 Enterprise Label Management Application Support Engineer (Loftware/BarTender)

Hiring an L2/L3 support engineer (4–8 years) to own production support for enterprise label-management applications (Loftware, BarTender, Label View, Mark Magic) in manufacturing/supply-chain environments. The role focuses on incident triage and RCA for label design/templates, print workflows, barcode/UDI/GS1 issues, printer/print server/queue failures, and integrations with ERP/MES/WMS. Requires strong troubleshooting across Windows/print services, industrial thermal printers, SQL-based data checks, and ITSM (ServiceNow) processes, with exposure to validated systems and audit-ready documentation in regulated manufacturing.

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Position summary

Location: India
Workplace: On-site
Employment: Full Time
Experience: Minimum 4 years and Maximum 8 years

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Role overview

Why This Role Matters.

Your Impact

Deliver Enterprise Value

Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.

Collaboration

Work Across Teams

Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.

Growth

Learn Continuously

Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.

Career Path

Grow With Ubique

Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.

Responsibilities

What You'll Be Doing.

Every role at Ubique contributes directly to solving meaningful business challenges for our clients.

Serve as the primary L2/L3 support contact for Loftware, BarTender, Label View and Mark Magic applications supporting manufacturing and supply-chain operations.

Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and corrective/preventive action tracking for labelling incidents.

Troubleshoot label generation failures, barcode issues, printer connectivity issues, print queue problems, print server errors, label formatting defects and production printing failures.

Support label template configuration, controlled modifications, approvals, testing and deployment across production and non-production environments.

Coordinate with MES, ERP, WMS, warehouse, manufacturing, business application and integration teams to resolve interface-related labelling issues.

Support shipping labels, product labels, regulatory / compliance labels, UDI labels, RFID labels and customer / region-specific label requirements.

Monitor labelling application health, print services, print queues, interface jobs and printer availability; proactively identify recurring issues and stability risks.

Perform data validation, label verification, impact assessment and evidence preparation for incidents, enhancements, releases and audit support.

Participate in change management, release management, testing, deployment, validation and hypercare activities for approved fixes and enhancements.

Prepare operational documentation, knowledge articles, support runbooks, troubleshooting guides and ticket trend analysis to reduce repeat incidents.

Collaborate with global stakeholders, vendors, infrastructure and site teams to support manufacturing operations under a 24x6 AMS support model.

Technology stack

Tools & Technologies.

The platforms and technologies you'll use to build modern, enterprise-grade solutions.

Loftware

Required

Loftware Cloud

Required

NiceLabel

Required

BarTender

Required

Label View

Required

Mark Magic

Required

Enterprise Label Management

Required

Label templates

Required

Print workflows

Required

Print server

Required

Windows Server

Required

SQL

Required

ServiceNow

Required

ITSM

Required

Incident management

Required

Problem management

Required

Change management

Required

ERP

Required

MES

Required

WMS

Required

Requirements

Skills & Experience.

We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.

Essential

Required Qualifications

L2/L3 production support for enterprise label management applications (Loftware, BarTender, Label View, Mark Magic or similar)

Troubleshooting label design/templates, print workflows, label generation errors, barcode issues, print queue/print server issues, production printing incidents

Barcode labeling concepts including GS1 and UDI; shipping/product/compliance/customer-specific labels

Integration support between labeling applications and ERP/MES/WMS/manufacturing or warehouse systems

Troubleshooting across application, database/interface layers, Windows Server, print server, and industrial printer layers

Industrial/thermal printer support (e.g., Zebra, SATO, Honeywell, Intermec)

SQL for data checks, troubleshooting, extracts, and interface issue analysis

ITSM/ServiceNow processes: incident, problem, change management, SLA tracking, ticket trend analysis

Stakeholder communication during incidents and escalations

24x6 AMS support model readiness

Preferred

Nice to Have

Loftware Cloud / NiceLabel experience

RFID label knowledge

Validated-system support, change control, audit readiness

GxP knowledge and regulated manufacturing documentation practices

FDA/UDI regulatory familiarity (beyond basic UDI concepts)

Release management, testing, deployment, validation and hypercare experience

Knowledge article/runbook creation and operational documentation

What you'll gain

More Than Just A Job.

We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.

Global Exposure

Collaborate with international clients and multicultural teams on enterprise programmes.

Continuous Learning

Expand your expertise through mentoring, certifications and hands-on project experience.

Career Growth

Take ownership, develop leadership skills and grow your consulting career over time.

Flexible Working

Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.

People First

Join a supportive culture where collaboration, respect and long-term relationships come first.

Enterprise Projects

Work on meaningful technology initiatives for leading organisations across industries.

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Apply for L2/L3 Enterprise Label Management Application Support Engineer (Loftware/BarTender)

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