01
TRCI-26-04741
L2 IT Support / Incident Management (HIS domain)
Contract L2 IT Support profile needed in Germany (5–8 years) with strong hands-on incident management and service request handling in an HIS (Hospital Information System/Healthcare IT) environment. Candidate should understand ITIL processes and be able to operate in German at C1 level for day-to-day support communication and documentation.
Position summary
- Location
- Germany
- Workplace
- Remote
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 8 years
Role overview
Why This Role Matters.
Contract L2 IT Support profile needed in Germany (5–8 years) with strong hands-on incident management and service request handling in an HIS (Hospital Information System/Healthcare IT) environment. Candidate should understand ITIL processes and be able to operate in German at C1 level for day-to-day support communication and documentation.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
experience and expertise, ITIL knowledge,
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
L2 Support
Required
02
2nd line support
Required
03
Incident Management
Required
04
Service Request
Required
05
ITIL
Required
06
HIS
Required
07
Hospital Information System
Required
08
Healthcare IT
Required
09
Ticketing
Required
10
SLA
Required
11
German C1
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
L2 (2nd line) IT support
Incident management
Service request management
HIS domain experience (Hospital Information System / Healthcare IT)
ITIL knowledge
German language proficiency (C1)
Preferred
Nice to Have
Problem management (ITIL)
Change management (ITIL)
Knowledge management / documentation
SLA-based support operations
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
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