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TRCI-26-04380
L2 Application Support / Contact Center Systems Administrator (Genesys & NICE)
Contract role in Warsaw providing Level 2 operational support for production incidents across contact center and voice systems. The focus is administration, maintenance, troubleshooting and major incident handling (RCA/post-failure reports) for Genesys Contact Center, NICE recording, and ACME-Packet (SBC/voice gateway), with additional exposure to VOXEO. The engineer will work closely with developers and customer IT/business users (Polish language), perform trend analysis and performance tuning, and support application servers (IIS) and databases (SQL Server/PostgreSQL/Oracle) with strong SQL and scripting skills, while following quality and security guidelines.
Position summary
- Location
- Poland
- Workplace
- Remote
- Employment
- Contract
- Experience
- Minimum 4 years and Maximum 7 years
Role overview
Why This Role Matters.
Contract role in Warsaw providing Level 2 operational support for production incidents across contact center and voice systems. The focus is administration, maintenance, troubleshooting and major incident handling (RCA/post-failure reports) for Genesys Contact Center, NICE recording, and ACME-Packet (SBC/voice gateway), with additional exposure to VOXEO. The engineer will work closely with developers and customer IT/business users (Polish language), perform trend analysis and performance tuning, and support application servers (IIS) and databases (SQL Server/PostgreSQL/Oracle) with strong SQL and scripting skills, while following quality and security guidelines.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Focus on all aspect related to applications & systems administration
03
Resolve incidents submitted by users of applications
04
Working closely with developers and other team members.
05
Direct cooperation with the Customer employees (IT and Business users in Polish language)
06
Contribute to all phases of the software lifecycle development with focus on production operations
07
Ensure proper communication and quick resolution as a crisis manager.
08
Perform troubleshooting, RCA and Post Failure Reports for Major Incidents
09
Follow quality / security guidelines according to contract.
10
Proactivity and Independent when performing trend analysis, bottle neck diagnostics and performance tuning.
11
Identify top few priority incidents and work with respective teams/individual to minimize the number of incidents,
12
At least 3 year of experience with Genesys and Nice technologies -based applications
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Genesys
Required
02
Genesys Contact Center
Required
03
Genesys SIP
Required
04
Genesys iWD 8
Required
05
Genesys Framework
Required
06
Genesys Advanced Routing
Required
07
Genesys InfoMart
Required
08
NICE
Required
09
NICE Recording
Required
10
ACME-Packet
Required
11
ACME Packet SBC
Required
12
Session Border Controller
Required
13
SBC
Required
14
Voice Gateway
Required
15
VOXEO
Required
16
VoiceObjects
Required
17
IIS
Required
18
Microsoft SQL Server
Required
19
PostgreSQL
Required
20
Oracle Database
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Level 2 (L2) production/operational incident support
Administration and maintenance of Genesys Contact Center
Administration and maintenance of NICE recording system
At least 3 years experience with Genesys and NICE technologies-based applications
ACME-Packet (SBC/voice gateway) administration/installation/configuration
Troubleshooting, root cause analysis (RCA) and post-failure/major incident reporting
Ability to diagnose network-related issues (LAN/voice/SIP connectivity)
Practical knowledge of IIS application server
Practical knowledge of at least one database platform (Microsoft SQL Server or PostgreSQL or Oracle)
SQL skills (including T-SQL)
Shell scripting / shell programming
Testing skills for applications (validation/regression/smoke)
Direct cooperation with customer IT and business users in Polish
Working proficiency in English and Polish
Crisis communication / quick resolution during major incidents
Preferred
Nice to Have
Knowledge of middleware / EAI
VOXEO administration
Genesys InfoMart
Genesys advanced routing strategies
Genesys Framework installation and configuration
Genesys SIP
Genesys iWD 8
Oracle WebLogic
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for L2 Application Support / Contact Center Systems Administrator (Genesys & NICE)
One page, about two minutes. We only ask for what we actually need to have a first conversation.