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TRFI-26-06596
L0/L1 Support engineer
This role provides L0/L1 support, handling incidents and service requests in an HIS environment. The key requirements are experience with L0/L1 support processes, incident management, service request handling, HIS, ITIL knowledge, and German at C1 level. The structured experience range is 2–5 years; no additional preferred skills are specified. The location is Germany and the employment type is listed as fixed; the work mode is not specified. The role title and description are consistent, although the exact HIS systems and support tools are not identified.
Position summary
- Location
- Germany
- Workplace
- Remote
- Employment
- Full Time
- Experience
- Minimum 2 years and Maximum 5 years
Role overview
Why This Role Matters.
This role provides L0/L1 support, handling incidents and service requests in an HIS environment. The key requirements are experience with L0/L1 support processes, incident management, service request handling, HIS, ITIL knowledge, and German at C1 level. The structured experience range is 2–5 years; no additional preferred skills are specified. The location is Germany and the employment type is listed as fixed; the work mode is not specified. The role title and description are consistent, although the exact HIS systems and support tools are not identified.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
experience and expertise, ITIL knowledge,
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
L0 support
Required
02
L1 support
Required
03
first-line support
Required
04
level 1 support
Required
05
service desk
Required
06
IT service desk
Required
07
ITSM
Required
08
ITIL
Required
09
incident management
Required
10
incident handling
Required
11
service request management
Required
12
request fulfilment
Required
13
HIS
Required
14
Hospital Information System
Required
15
Health Information System
Required
16
healthcare IT
Required
17
hospital IT
Required
18
application support
Required
19
technical support
Required
20
German C1
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
L0/L1 support processes
Incident management
Service request handling
HIS domain experience
ITIL knowledge
German language proficiency at C1 level
Preferred
Nice to Have
There are no additional preferred qualifications for this position. If you meet the essential requirements, we encourage you to apply.
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for L0/L1 Support engineer
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