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TRCI-26-04740
L0/L1 IT Support (Incident & Service Request Management) - German C1
Contract role in Germany for a 2–5 year L0/L1 IT Support professional to handle support processes including incident management and service request fulfillment. The position requires strong ITIL-based service management knowledge, hands-on ticket handling, and prior exposure to the HIS domain. German language proficiency at C1 level is required for end-user and stakeholder communication.
Position summary
- Location
- Germany
- Workplace
- Remote
- Employment
- Contract
- Experience
- Minimum 2 years and Maximum 5 years
Role overview
Why This Role Matters.
Contract role in Germany for a 2–5 year L0/L1 IT Support professional to handle support processes including incident management and service request fulfillment. The position requires strong ITIL-based service management knowledge, hands-on ticket handling, and prior exposure to the HIS domain. German language proficiency at C1 level is required for end-user and stakeholder communication.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
experience and expertise, ITIL knowledge,
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
L0 support
Required
02
L1 support
Required
03
Incident Management
Required
04
Service Request
Required
05
Request Fulfillment
Required
06
ITIL
Required
07
ITSM
Required
08
Ticketing
Required
09
Service Desk
Required
10
HIS
Required
11
Healthcare Information System
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
L0/L1 IT support
Incident management
Service request management (request fulfillment)
Support process adherence
ITIL knowledge
HIS domain experience
German language proficiency (C1)
Preferred
Nice to Have
ITSM tool usage (ticketing systems)
SLA/priority handling
Basic troubleshooting and triage
Knowledge base / documentation practices
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
This role has closed
We’re no longer accepting applications for this position — but we place people in comparable roles regularly.
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