01
TRCD-26-06860
Junior Developer – BMC Helix Platform
This contract role in Pune combines operational support for incidents and service requests with supervised development and configuration work on the BMC Helix Platform. The core needs are BMC Helix/ITSM familiarity, ITIL-aligned ticket handling, workflow and form configuration, basic automation support, troubleshooting, testing, and accurate technical documentation. Exposure to Digital Workplace and Innovation Studio, Agile delivery, release support, and knowledge management is useful in the described work. The structured experience range is 4–9 years, which is relatively high for a role titled Junior Developer; the description does not specify a required minimum level of platform experience. Work mode is not specified.
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 4 years and Maximum 9 years
Role overview
Why This Role Matters.
This contract role in Pune combines operational support for incidents and service requests with supervised development and configuration work on the BMC Helix Platform. The core needs are BMC Helix/ITSM familiarity, ITIL-aligned ticket handling, workflow and form configuration, basic automation support, troubleshooting, testing, and accurate technical documentation. Exposure to Digital Workplace and Innovation Studio, Agile delivery, release support, and knowledge management is useful in the described work. The structured experience range is 4–9 years, which is relatively high for a role titled Junior Developer; the description does not specify a required minimum level of platform experience. Work mode is not specified.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Diagnose issues, perform troubleshooting, apply fixes/workarounds.
03
Update tickets with accurate categorization, impact/urgency, actions taken, and user communications.
04
Monitor personal/assigned queues, follow up on pending items, and escalate time‑critical cases per procedure.
05
Contribute to knowledge articles and recurring-issue reduction by documenting resolutions and proposing improvements.
06
Assist in the development and configuration of solutions on the BMC Helix Platform (ITSM, Digital Workplace, Innovation Studio)
07
Support the implementation of business workflows, forms, and automations
08
Perform basic customizations and enhancements under supervision
09
Support the translation of business and IT Services requirements into platform configurations
10
Help maintain and improve workflows aligned with ITIL practices
11
Assist in testing and validating process changes
12
Work closely with Senior Developers and GCC teams on development tasks
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
BMC Helix
Required
02
BMC Helix Platform
Required
03
BMC Helix ITSM
Required
04
BMC Helix Digital Workplace
Required
05
BMC Helix Innovation Studio
Required
06
ITSM
Required
07
ITIL
Required
08
Incident Management
Required
09
Service Request Management
Required
10
SLA
Required
11
OLA
Required
12
workflow configuration
Required
13
business workflows
Required
14
forms
Required
15
automation
Required
16
ticket triage
Required
17
impact and urgency
Required
18
queue management
Required
19
unit testing
Required
20
defect resolution
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
BMC Helix Platform familiarity
ITSM incident and service request handling
ITIL-aligned workflow and process support
BMC Helix configuration of workflows, forms, and automations
Troubleshooting and issue resolution
Testing, validation, and defect support
Technical documentation and ticket updates
Agile team and release collaboration
Preferred
Nice to Have
BMC Helix Digital Workplace exposure
BMC Helix Innovation Studio exposure
Knowledge article contribution
SLA/OLA monitoring and escalation familiarity
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Junior Developer – BMC Helix Platform
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