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TRCD-26-05579
ITSM Developer – BMC Helix Platform
Contract role in Pune for an ITSM Developer focused on the BMC Helix ecosystem (ITSM, Digital Workplace, Innovation Studio). The developer will support incident and service request operations aligned to ITIL and SLA/OLA targets, and assist with configuration and development of workflows, forms, automations, dashboards, and integrations. The role works in a matrix setup under guidance of a senior developer, participating in Agile delivery, testing, documentation, and release/deployment support.
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 8 years
Role overview
Why This Role Matters.
Contract role in Pune for an ITSM Developer focused on the BMC Helix ecosystem (ITSM, Digital Workplace, Innovation Studio). The developer will support incident and service request operations aligned to ITIL and SLA/OLA targets, and assist with configuration and development of workflows, forms, automations, dashboards, and integrations. The role works in a matrix setup under guidance of a senior developer, participating in Agile delivery, testing, documentation, and release/deployment support.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Operating within a matrix organization, this role reports directly to the GCC while functionally supporting IT Services. The Medior Developer will work under the guidance of a Senior Developer to deliver high-quality solutions that enhance IT service management processes and user experience.
03
This is an excellent opportunity to build deep expertise in the BMC Helix platform while contributing to global IT operations
04
Handle incidents and service requests in BMC Helix, from logging and triage to resolution and closure, following ITIL processes and SLA/OLA targets.
05
Diagnose issues, perform troubleshooting, apply fixes/workarounds.
06
Update tickets with accurate categorization, impact/urgency, actions taken, and user communications.
07
Monitor personal/assigned queues, follow up on pending items, and escalate time‑critical cases per procedure.
08
Contribute to knowledge articles and recurring-issue reduction by documenting resolutions and proposing improvements.
09
Assist in the development and configuration of solutions on the BMC Helix Platform (ITSM, Digital Workplace, Innovation Studio)
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Support the implementation of business workflows, forms, and automations
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Perform basic customizations and enhancements under supervision
12
Support the translation of business and IT Services requirements into platform configurations
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
BMC Helix
Required
02
BMC Helix ITSM
Required
03
BMC Helix Digital Workplace
Required
04
BMC Helix Innovation Studio
Required
05
ITSM
Required
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ITIL
Required
07
CMDB
Required
08
Asset Management
Required
09
SLA
Required
10
OLA
Required
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Incident Management
Required
12
Service Request Management
Required
13
Workflows
Required
14
Forms
Required
15
Automations
Required
16
Integrations
Required
17
Dashboards
Required
18
Agile
Required
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Release
Required
20
Deployment
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
BMC Helix Platform (BMC Helix)
BMC Helix ITSM
BMC Helix Digital Workplace
BMC Helix Innovation Studio
ITSM incident management and service request management
ITIL-aligned process understanding (incident/request, SLA/OLA)
Workflow configuration/development (business workflows, forms, automations)
Troubleshooting and applying fixes/workarounds in ITSM tool
CMDB and asset management
BMC interfaces and integrations
Dashboard creation
Testing (unit testing) and defect resolution support
Documentation of configurations/workflows/technical changes
Agile ceremonies participation (sprint planning, daily stand-ups)
Release/deployment support
Preferred
Nice to Have
Knowledge article creation / knowledge management contributions
Queue monitoring and escalation handling
User communication updates within tickets
Experience working in a matrix organization
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
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