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TRCI-26-04578
IT Service Manager / Product Owner Support (HR IT, Workday)
Contract role in Stockholm supporting the Product Owner for HR IT services with a strong focus on IT service management, service lifecycle and continuous improvement, plus financial follow-up (budgeting, forecasting, cost control). The consultant will act as a Team Coach facilitating agile ceremonies and backlog support, coordinate stakeholders across business/IT/suppliers, and manage operational activities including incidents, changes, releases and technical upgrades. Requires broad technical understanding across SaaS (especially Workday), integrations, cloud, data platforms (e.g., Databricks) and AI solution lifecycle to translate business needs into technical activities and service improvements.
Position summary
- Location
- Sweden
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 10 years
Role overview
Why This Role Matters.
Contract role in Stockholm supporting the Product Owner for HR IT services with a strong focus on IT service management, service lifecycle and continuous improvement, plus financial follow-up (budgeting, forecasting, cost control). The consultant will act as a Team Coach facilitating agile ceremonies and backlog support, coordinate stakeholders across business/IT/suppliers, and manage operational activities including incidents, changes, releases and technical upgrades. Requires broad technical understanding across SaaS (especially Workday), integrations, cloud, data platforms (e.g., Databricks) and AI solution lifecycle to translate business needs into technical activities and service improvements.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
The role includes acting as Team Coach, facilitating agile ceremonies, supporting backlog management, and enabling effective collaboration across the product team. The consultant will coordinate operational activities, incidents, changes, and technical upgrades.
03
Strong experience in IT service management, service lifecycle management, and continuous service improvement.
04
Experience working as a Team Coach, facilitating agile ceremonies, and supporting backlog management.
05
Experience coordinating incidents, changes, releases, technical upgrades, and operational activities.
06
Good understanding of SaaS solutions, especially Workday, including service governance, integrations, vendor management, security, and lifecycle considerations.
07
Broad technical understanding of cloud platforms, applications, integrations, data flows, and modern IT environments.
08
Understanding of Workday and its integration possibilities
09
Understanding of Databricks and modern data platforms.
10
Understanding of AI solutions and their lifecycle,
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Ability to support the Product Owner in translating business needs into technical activities, priorities, and service improvements.
12
Strong communication, collaboration, and problem-solving skills.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ITSM
Required
02
ITIL
Required
03
Service lifecycle management
Required
04
Continuous service improvement
Required
05
Forecasting
Required
06
Budgeting
Required
07
Cost control
Required
08
Agile
Required
09
Scrum
Required
10
Team Coach
Required
11
Backlog management
Required
12
Incident management
Required
13
Change management
Required
14
Release management
Required
15
SaaS
Required
16
Workday
Required
17
Workday integrations
Required
18
Vendor management
Required
19
Service governance
Required
20
Security
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
IT service management (ITSM)
Service lifecycle management
Continuous service improvement (CSI)
Financial follow-up for IT services (budgeting, forecasting, cost control)
Team Coach / agile facilitation (ceremonies)
Backlog management support
Stakeholder management and cross-team coordination (business, IT, suppliers, delivery teams)
Coordination of incidents, changes, releases, technical upgrades, and operations
SaaS governance and operations (especially Workday)
Workday understanding (including integration possibilities)
Broad technical understanding (cloud platforms, applications, integrations, data flows, modern IT environments)
Understanding of Databricks / modern data platforms
Understanding of AI solutions and their lifecycle
Ability to translate business needs into technical activities/priorities/service improvements
Strong communication, collaboration, problem-solving
Structured, proactive, able to drive activities to completion
Preferred
Nice to Have
Vendor management (Workday/SaaS suppliers)
Security considerations for SaaS and integrations
Service governance frameworks (e.g., ITIL)
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for IT Service Manager / Product Owner Support (HR IT, Workday)
One page, about two minutes. We only ask for what we actually need to have a first conversation.