01
Service Desk
Required
TRCI-26-06161
IT Service Desk / 1st Line Support (Incident Management)
Contract IT Service Desk/1st line support role in Stockholm for a 2–4 year profile. The consultant will be the first point of contact for IT issues, logging and categorizing incidents/requests accurately, managing tickets through the full lifecycle, communicating status updates to users, and escalating when needed to ensure timely resolution. English and Swedish fluency are mandatory; Danish is desired. Experience in incident management and customer service is essential, with ITSM tools, knowledge management, and ITIL understanding considered beneficial. The role also includes onboarding/training new hires and creating knowledge articles.
Position summary
- Location
- Sweden
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 2 years and Maximum 4 years
Role overview
Why This Role Matters.
Contract IT Service Desk/1st line support role in Stockholm for a 2–4 year profile. The consultant will be the first point of contact for IT issues, logging and categorizing incidents/requests accurately, managing tickets through the full lifecycle, communicating status updates to users, and escalating when needed to ensure timely resolution. English and Swedish fluency are mandatory; Danish is desired. Experience in incident management and customer service is essential, with ITSM tools, knowledge management, and ITIL understanding considered beneficial. The role also includes onboarding/training new hires and creating knowledge articles.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
02
IT Support
Required
03
1st Line Support
Required
04
Incident Management
Required
05
Request Fulfilment
Required
06
ITSM
Required
07
Ticketing system
Required
08
Escalation
Required
09
Knowledge Management
Required
10
Knowledge Base
Required
11
ITIL
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Fluency in English
Fluency in Swedish
Incident management (ticket lifecycle ownership)
Accurate logging and categorization of incidents/requests
Customer service / end-user support
Strong written and verbal communication (status updates to customers)
Understanding and use of escalation processes
Preferred
Nice to Have
Working proficiency in Danish
Experience with IT service management (ITSM) tools
Familiarity with knowledge management practices (knowledge articles/KB)
Previous service desk experience
Understanding of ITIL principles
Ability to conduct training sessions for new hires
Ability to create knowledge items/documentation
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for IT Service Desk / 1st Line Support (Incident Management)
One page, about two minutes. We only ask for what we actually need to have a first conversation.