01
TRCI-26-06243
IoT Operations Lead / IT Operations Governance (Critical Incidents & SLA Management)
Contract role in São Paulo (hybrid 3 days onsite) to lead day-to-day operations governance for an IoT platform/services environment. The person will coordinate priorities and activations, run critical incidents (crisis rooms), drive RCA and corrective/preventive action plans, manage suppliers and support contracts, and monitor SLAs/KPIs/backlog/availability and incident recurrence. Requires strong operational leadership, executive communication, and working knowledge of observability/monitoring tools (e.g., Dynatrace, Splunk, Elastic, Grafana). English proficiency is required for direct interaction with external partners.
Position summary
- Location
- Brazil
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 3 years and Maximum 10 years
Role overview
Why This Role Matters.
Contract role in São Paulo (hybrid 3 days onsite) to lead day-to-day operations governance for an IoT platform/services environment. The person will coordinate priorities and activations, run critical incidents (crisis rooms), drive RCA and corrective/preventive action plans, manage suppliers and support contracts, and monitor SLAs/KPIs/backlog/availability and incident recurrence. Requires strong operational leadership, executive communication, and working knowledge of observability/monitoring tools (e.g., Dynatrace, Splunk, Elastic, Grafana). English proficiency is required for direct interaction with external partners.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Conduct critical incidents, crisis rooms, RCAs, action plans and communication with technical areas, business and suppliers;
03
Monitor SLAs, KPIs, backlog, incident recurrence, availability, and quality of services;
04
Perform operational management of suppliers, support contracts, follow-up meetings and improvement plans;
05
Act in the processes of incidents, problems, changes, availability and operational continuity;
06
Propose improvements, automations, dashboards, and reports that increase the efficiency, predictability, and visibility of the operation;
07
Support product evolution forums, evaluating operational impacts of new features and changes.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
IoT
Required
02
IT operations
Required
03
operations governance
Required
04
SLA
Required
05
KPI
Required
06
availability
Required
07
backlog
Required
08
incident management
Required
09
problem management
Required
10
change management
Required
11
operational continuity
Required
12
critical incident
Required
13
crisis room
Required
14
war room
Required
15
RCA
Required
16
CAPA
Required
17
observability
Required
18
monitoring
Required
19
Dynatrace
Required
20
Splunk
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
IT operations leadership (prioritization, coordination, team guidance)
Critical incident management (crisis room/war room)
Root Cause Analysis (RCA) and corrective/preventive action plans (CAPA)
SLA and KPI management (availability, backlog, incident recurrence)
Supplier/vendor operational management (contracts, follow-ups, improvement plans)
Operational processes: incident, problem, change, availability, continuity
Observability/monitoring fundamentals
Monitoring/observability tools exposure: Dynatrace and/or Splunk and/or Elastic and/or Grafana (or similar)
Executive/technical communication with business and suppliers
English language proficiency (meetings/conferences with external partners)
Preferred
Nice to Have
ITIL practices (incident, problem, change, continuity)
Dashboarding and executive reporting (operational indicators)
Experience in IoT, Telecom, or high-availability environments (preferred)
Spanish proficiency
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for IoT Operations Lead / IT Operations Governance (Critical Incidents & SLA Management)
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