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TRPD-26-05092
Global Complaints Management Rollout & Migration Lead (Banking)
Lead global onboarding, rollout, and migration of countries into a Global Complaints Management operating model for a banking/financial services environment. Own country implementation plans, readiness and cutover, governance/approvals, and post-go-live stabilization. Translate local regulatory complaints obligations into operational processes/controls and ensure alignment to global standards. Partner with Technology and cross-functional teams on tooling deployment, requirements, UAT/defects, MI/KPI/KRI and regulatory reporting, while producing executive dashboards and steering materials and driving senior stakeholder alignment across geographies.
Position summary
- Location
- India
- Workplace
- Hybrid
- Employment
- Full Time
- Experience
- Minimum 11 years and Maximum 17 years
Role overview
Why This Role Matters.
Lead global onboarding, rollout, and migration of countries into a Global Complaints Management operating model for a banking/financial services environment. Own country implementation plans, readiness and cutover, governance/approvals, and post-go-live stabilization. Translate local regulatory complaints obligations into operational processes/controls and ensure alignment to global standards. Partner with Technology and cross-functional teams on tooling deployment, requirements, UAT/defects, MI/KPI/KRI and regulatory reporting, while producing executive dashboards and steering materials and driving senior stakeholder alignment across geographies.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
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Manage country-specific implementation plans, milestones, dependencies, and risks.
03
Coordinate migration readiness assessments, cutover activities, and hypercare support following go-live.
04
Develop and maintain migration packs, implementation documentation, onboarding materials, and deployment schedules.
05
Drive successful stabilization activities and ensure operational effectiveness post-migration.
06
Coordinate country and service recipient approvals required for onboarding and migration.
07
Facilitate governance forums, working groups, and stakeholder meetings.
08
Maintain comprehensive decision logs, approval repositories, risk registers, and action trackers.
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Ensure alignment with global governance standards and escalation protocols.
10
Provide transparency on implementation status, dependencies, issues, and remediation plans.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Complaints management platform
Required
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Workflow management
Required
03
Data capture
Required
04
Controls
Required
05
MI reporting
Required
06
KPI
Required
07
KRI
Required
08
Regulatory reporting
Required
09
Dashboards
Required
10
UAT
Required
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Defect management
Required
12
Production readiness
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Global rollout/onboarding and migration management (multi-country)
Program/project management: plans, milestones, dependencies, risks/issues, cutover, hypercare, stabilization
Governance and approval management (forums, decision logs, action trackers, escalation)
Regulatory requirements management for complaints handling (translate obligations into processes/controls)
Process and operating model documentation (SOPs, operating instructions, process maps, RACI, control documentation)
Stakeholder management across Compliance, Legal, Risk, Operations, Technology and country teams
Business requirements definition for complaints workflow/data capture/controls/reporting
Testing/UAT coordination, defect triage/resolution support, production readiness
Management information and executive reporting (dashboards, steering packs, KPI/KRI tracking)
Preferred
Nice to Have
Banking/financial services experience in global organizations
Knowledge of complaints management regulations across multiple jurisdictions
Familiarity with Operational Resilience, Risk Management, Conduct Risk, Consumer Duty, Customer Outcomes, Regulatory Compliance frameworks
Experience with global shared services/capability office operating models
Exposure to Agile, transformation, change management, or business process re-engineering (BPR)
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Global Complaints Management Rollout & Migration Lead (Banking)
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