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TRCI-26-06902
Desk Side Support Engineer
This is a contract Desk Side Support Engineer role in London, providing hands-on end-user support across Windows and macOS devices. The engineer will handle high-volume service desk calls, act as an escalation point, troubleshoot endpoint, peripheral and basic connectivity issues, and provide responsive white-glove support to VIPs. The role also covers device provisioning and lifecycle management, Microsoft 365 and mobile-device support, ITSM ticketing, and conference-room AV including Zoom Rooms. The description asks for a minimum of 7 years of experience, consistent with the supplied 7–10-year experience band; Intune and JAMF are examples of tools rather than an exclusive toolset. Employment is contract, and the work mode is not specified.
Position summary
- Location
- United Kingdom
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 7 years and Maximum 10 years
Role overview
Why This Role Matters.
This is a contract Desk Side Support Engineer role in London, providing hands-on end-user support across Windows and macOS devices. The engineer will handle high-volume service desk calls, act as an escalation point, troubleshoot endpoint, peripheral and basic connectivity issues, and provide responsive white-glove support to VIPs. The role also covers device provisioning and lifecycle management, Microsoft 365 and mobile-device support, ITSM ticketing, and conference-room AV including Zoom Rooms. The description asks for a minimum of 7 years of experience, consistent with the supplied 7–10-year experience band; Intune and JAMF are examples of tools rather than an exclusive toolset. Employment is contract, and the work mode is not specified.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
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Should be able to take service desk calls when callflow is high
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Point of escalation for service desk tickets.
04
Hardware, software support along, basic wifi knowledge.
05
Excellent communication skills.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
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Windows
Required
02
macOS
Required
03
Mac
Required
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Intune
Required
05
Microsoft Intune
Required
06
JAMF
Required
07
Jamf Pro
Required
08
Microsoft 365
Required
09
M365
Required
10
Office 365
Required
11
Outlook
Required
12
OneDrive
Required
13
SharePoint
Required
14
Dropbox
Required
15
iOS
Required
16
Android
Required
17
ServiceNow
Required
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ITSM
Required
19
Zoom Rooms
Required
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Wi-Fi
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Hands-on Windows and macOS device support
High-volume service desk call handling and incident/request escalation
Hardware, software, and operating system troubleshooting
Basic networking troubleshooting: Wi-Fi, VPN, and LAN
White-glove VIP and executive support
Device provisioning, imaging, deployment, and lifecycle management using Intune and/or JAMF
Microsoft 365 application support: Outlook, OneDrive, and SharePoint
Dropbox support
iOS and Android mobile-device support, enrollment, and troubleshooting
ITSM ticketing and incident, request, and asset management using ServiceNow or an equivalent tool
Conference-room AV support, including Zoom Rooms
Printer, docking station, monitor, and peripheral troubleshooting
Clear communication, analytical troubleshooting, and problem-solving
Preferred
Nice to Have
There are no additional preferred qualifications for this position. If you meet the essential requirements, we encourage you to apply.
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Desk Side Support Engineer
One page, about two minutes. We only ask for what we actually need to have a first conversation.