01
TRPD-26-05177
Customer Relationship Management (CRM) Manager - Post Sales (Real Estate)
Lead end-to-end post-sales customer relationship management for a real estate business, acting as the primary customer point of contact across the project lifecycle. Own query and escalation resolution within SLAs, coordinate with internal stakeholders (Sales, Finance, Legal, Projects, Accounts) for documentation, agreements, payments and handover/possession activities, maintain accurate CRM records, and deliver daily/weekly/monthly MIS reporting. Ensure compliance with internal processes and RERA guidelines, drive customer engagement initiatives, improve CRM/service processes, and mentor CRM team members to maintain high service quality and CSAT.
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Full Time
- Experience
- Minimum 6 years and Maximum 9 years
Role overview
Why This Role Matters.
Lead end-to-end post-sales customer relationship management for a real estate business, acting as the primary customer point of contact across the project lifecycle. Own query and escalation resolution within SLAs, coordinate with internal stakeholders (Sales, Finance, Legal, Projects, Accounts) for documentation, agreements, payments and handover/possession activities, maintain accurate CRM records, and deliver daily/weekly/monthly MIS reporting. Ensure compliance with internal processes and RERA guidelines, drive customer engagement initiatives, improve CRM/service processes, and mentor CRM team members to maintain high service quality and CSAT.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Serve as the primary point of contact for customers throughout the project lifecycle.
03
Ensure timely resolution of customer queries, requests, and escalations.
04
Coordinate with Sales, Finance, Legal, Projects, and Accounts to facilitate smooth customer transactions.
05
Monitor customer documentation, agreements, payment schedules, and handover-related activities.
06
Maintain accurate customer records and ensure all CRM data is updated.
07
Prepare and present daily, weekly, and monthly MIS and customer status reports.
08
Ensure compliance with company policies, RERA guidelines, and internal processes.
09
Develop and implement customer engagement initiatives to enhance customer satisfaction.
10
Identify opportunities to improve CRM processes and customer service standards.
11
Train and mentor CRM team members to maintain high service quality.
12
Monitor customer feedback and implement corrective actions to improve the overall customer experience.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
CRM
Required
02
CRM software
Required
03
Microsoft Excel
Required
04
MIS reporting
Required
05
CSAT
Required
06
SLA
Required
07
RERA compliance
Required
08
Customer documentation
Required
09
Agreements
Required
10
Payment schedule
Required
11
Handover
Required
12
Possession
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Post-sales customer relationship management
Customer query handling and SLA-based resolution
Escalation management
Stakeholder coordination (Sales, Finance, Legal, Projects, Accounts)
Customer documentation management (agreements, schedules, handover/possession)
CRM software proficiency (data accuracy, updates, record maintenance)
MIS reporting (daily/weekly/monthly status reports)
Microsoft Excel (reporting/analysis)
Process orientation, compliance and audit readiness
Strong communication and customer handling skills
Analytical and problem-solving skills
Attention to detail and organizational skills
Preferred
Nice to Have
Real estate industry experience
Knowledge of RERA guidelines and compliance
MBA
Training and mentoring/team leadership
Customer engagement program design
Customer feedback analysis and corrective action implementation
Process improvement/standardization in CRM operations
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Customer Relationship Management (CRM) Manager - Post Sales (Real Estate)
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